Service Sales Specialist

7 days ago

Subang Jaya, Malaysia ABB Full time

**Service Sales Specialist**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Service Sales Specialist, responsible for sales of products/systems/services within a designated market in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. Reporting to Service Sales Manager, ensuring proactive support to the manager in developing the sales organization, and to exceed sales target through high performance and high levels of customer satisfaction, based in Subang Jaya.

**Your responsibilities**:

- Creating, planning and implementing sales strategy, and strategic sales and business development initiatives, in alignment with global sales strategy.
- Establishing sales targets and ensures sales achievement through regular oversight and definition and implementation of improvement plans as needed.
- Selling products/systems/services to customers, focusing on volume, mix and profitability targets for assigned Business Units/Product Group.
- Establishing and maintain effective customer relationships to understand customer needs, promote customer understanding of full product/systems/services offering, and align to provide a solution. Ensures a positive customer experience throughout the sales process.
- Preparing sales plans using company tools. Performs regular status reviews and proposes recovery plan(s) in cases of potential order shortfalls.
- Creating added value for the customer and ABB and ensures the successful outcome of transactions, contracts and proposals by using effective sales techniques.
- Communicating details in accordance with ABB offering and strategy (delivery time, payments, and general terms and conditions).

**Your background**:

- Degree in Engineering, Electrical/Mechanical/Mechatronic preferrable.
- Minimum 2-3 Years of experience in Automation or Robotics with strong customer service/focus approach.
- Focused and self-motivated marketer, with creative and analytical skills. Highly effective individual who has an absolute eye for detail and focus in improving business performance through campaign/workshop execution, reporting and evaluation.
- Sales & business development exposure in product/service sales with Automation or Robotic industry is an advantage.
- A collaborative, solution focused approach with strong written and spoken communication skills.
- Flexibility and persistence, open to travel.

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