Service Sales Specialist

1 day ago

Subang Jaya, Selangor, Malaysia dormakaba Full time 60,000 - 80,000 per year

Position: Service Sales Specialist

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team

At dormakaba, more than 16,000 people from all over the world work together and grow together.  If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you

Responsibilities include:

Key Responsibilities

  • Drive service sales growth by securing new and renewal maintenance contracts with a strong customer-centric approach.
  • Manage after-sales activities including warranty, spare parts, and accessories sales (e.g., key duplication, card encoding, etc.).
  • Build and maintain strong, long-term relationships with customers to identify and convert new maintenance opportunities.
  • Achieve quarterly and yearly revenue and margin objectives for assigned solutions.
  • Stay informed on market trends and competitor activities to identify growth opportunities and mitigate risks.
  • Prepare accurate sales forecasts and actively manage the sales funnel with regular pipeline reviews.
  • Conduct compelling product presentations and demonstrations to potential customers.
  • Handle commercial and contractual changes during project execution in coordination with internal teams.
  • Ensure timely payment collection within approved terms.

Key Competencies:

  • Good knowledge of the Company's products and service offerings.
  • Experienced level of selling, sales forecast and negotiation skills.
  • Good understanding of the market and competitors. Anticipates possible developments at competitors and takes timely decisions to protect and/or strengthen the market position.
  • Experienced level of customer relationship management skills. Ability to anticipate needs, sell and build customer base.
  • Ability to prepare data sets for analysis, simulation and forecasting for Monthly Performance Review with Management team.
  • Entrepreneur spirit to be able to drive new and creative initiatives for both recovery and growth initiatives
  • High collaboration with multiple teams across the business.
  • Excellent communication skills to enable interaction with internal and external stakeholders/ customers
  • Strong communication, analytical, critical thinking, and problem-solving skills.
  • Sales driven, results-oriented and a team player.

Qualification and Experiences:

  • Diploma/Bachelor's Degree in Engineering (Mechanical/Electrical/Electronic Engineering) and Business Management with at least 1 year of relevant working experience in security, construction and building environment.
  • Proven sales track record in Service sales in building material industry for experienced candidates

We regret only shortlisted candidates will be notified.

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