Service Sales Specialist

3 days ago

Petaling Jaya, Malaysia ABB Full time

**Service Sales Specialist**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Marketing & Sales Manager

**Your role and responsibilities**:

- Sells products/systems/services to customers, focusing on volume, mix, and profitability targets for the assigned divisions. - Establishes and maintains effective customer relationships to understand their needs, promotes their understanding of ABB’s complete product/systems/ services offering, and aligns with them to provide a solution. - Ensures a positive customer experience throughout the sales process. - Prepares sales plans using ABB authorized tools. - Performs regular status reviews and proposes recovery plan(s), in case of any potential order shortfalls. - Creates added value for the customer and ABB and ensures the successful outcome of transactions, contracts, and proposals, by using effective sales techniques. - Communicates to the customers about the details related to delivery time, payments, and general terms and conditions, in line with ABB’s offering and strategy. - Ensures efficient marketing activities and communicates value proposition to customers. - Identifies and drives the development of new market opportunities in the designated market. - Manages administrative procedures in sales processes and supports cash collection and project management activities, when needed. - Prepares offers in coordination with the bid and proposal department and/or the Marketing Manager. - Ensures appropriate technical and financial aspects of offers are in place, including prices and trading conditions.

**Qualifications for the role**:

- Possess an enhanced knowledge and experience of
- MV and LV switchgear, and preferably with Electrical Engineering background.
- You have minimum 3 years of experience in
- Sales, Project or Field Service.
- Experience from working in the Industry / Semicon / Data Center segment would be an advantage.
- Able to communicate well, have strong business & commercial acumen.

**What's in it for you?**:

- Be yourself: join one or many of our Employee Resource Groups and make a difference
- Flexibility: we have hybrid work options, make the best out of them
- Play a part in anticipating, sensing and responding to technology trends

**More about us**:

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