5 day work per week Customer Service cum Front Desk

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Dr. K & Associates Clinic Full time

Company Description:

Dr. K & Associates Clinic is an LCP-credentialed medical aesthetic clinic in KL offering the latest non-surgical aesthetic technology and techniques. Our highly skilled doctors utilise state-of-the-art medical facilities to address a wide range of dermatological, aesthetic and general medical health issues. We are committed to refining natural-looking, elegant artistry in each patient.

We are excited to bring in new talents to our branch located in TTDI

Role Description:

  • Interact with all clients (both new and existing) including walk-in customers and to attend to all phone, mobile and online including social media queries effectively. (e.g.: WhatsApp, email, Instagram, Facebook, etc.)
  • ensure all clients, customers and the like are greeted politely and served accordingly.
  • arrange for registration and appointment booking.
  • update all clients or customers' status on clinic computer operated system.
  • cashiering all customers' payment transactions and issuance of invoices
  • carry out filing of all clinical documents and general administrative work assigned.
  • handle and manage all customers or clients' complaints after discussion with Medical Director or Doctor-in-charge before reverting back to complainant.
  • ensure counter is always kept in a tidy and clean manner..
  • assist doctor when call upon if consultants and therapists are busy..
  • act as social media handler (to assist to shoot videos when doctors are performing treatments which can then be used to post on Insta-story, Tik Tok, etc.)
  • other duties as and when assigned by the Medical Director or her nominee.

Requirements:

  • Candidate must possess at least Primary/Secondary school/SPM level in any field.
  • At least 2 years of working experiences in the related field will be prioritised for this position.
  • Required Skill(s): Sales, Beauty Service, Pharmaceutical, Customer Service, Skin Care, Social Media Handling.
  • Preferably experienced in Healthcare/Beauty industry.
  • Able to work in a team or independently.
  • Able to converse fluently in English. Proficiency in Mandarin is a bonus.
  • Pleasant appearance. Good skin complexion is a bonus.
  • Passionate, highly motivated in self and business growth.
  • Good organisation skills and ability to multi-task.
  • Able to work on weekends and public holidays.

Benefits:

  • Basic salary depending on years of experience and capabilities.
  • EPF and SOCSO + EIS.
  • Good sales commission based on group sales.
  • 5-days work per week,only
  • On-site training will be conducted.
  • Major Public holidays off are applicable.
  • Complimentary aesthetic treatments subject to terms and conditions.
  • Performance bonus.

Why join us?

  • Pleasant working environment.
  • Advancement Opportunity.
  • No hiding Contract.
  • Excellent work-life balance.
  • We provide opportunities for career advancement.

Job Type: Full-time

Pay: RM2, RM3,300.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave

Work Location: In person

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