Credit Management Executive

Credit Management Executive

Purpose of Position

• Directly responsible for all credit management activities within a designated portfolio.
• Strategically coordinates collections and commercial activities to ensure the development of a positive and progressive relationship with customers.
• Execute the day-to-day activity in collecting debts to meet the targets DSO, Aged Debt, Unallocated Payment and Bad Debt reduction and meeting the defined Key Performance Indicator (KPI) targets to fully maximize business cash flow.
• Ensures direct communication with internal and external stakeholder to achieve collection targets.
• Seeks continuous improvements and delivers innovative means of DSO improvement in enhancing partnership arrangements with customer through customer visits, debt resolution negotiations at highest level and enforcement of credit limits and terms.
• Seeks to reduce customer queries by acting as customer advocate and proactively reduces root cause issues that affect customer.
• Able to network across market sectors as and when required.
• Works together with internal stakeholder: -
• Manage billing queries
• Prevent bad debt and undue risk exposure on major accounts
• Develop effective strategies and facilitation of subsequent servicing of assigned accounts that are in full compliance to legal and regulatory demands
• Performs comprehensive debt analysis to understand trends and develop appropriate plans
• Provide all necessary assistance by way of expertise involving customer payment terms and standard invoicing options
• Works as key team player within the Customer Engagement Centre.
• Actively networks to for overall business awareness of cash-flow performance, external benchmarking within Sales Centre, training, learning and attending cross functional meetings as needed.
• Quality and Quantity focused, performs against progressive measures by leveraging on full resources available.

Principal Responsibilities

• Delivering financial and non-financial targets within assigned portfolio
• Strategic management of aged debt
• Establishes and communicates credit management policy and ensures business compliance and gains customer agreement.
• Takes decisions as appropriate and proactively.
• Uses analytical skills to gain wider understanding of trends and reasons for slippage then takes steps to mitigate the risks.
• Provides clear strategy and aligns business resources to manage problem accounts.
• Establish compliance with Linde safety standard, policies and procedures.
• Promote corporate values of the company.
• Takes ownership and leadership in resolving issues/ disputes and provide guidance to other team members.
• Performs any other tasks/assignments/projects related to the Credit Management that may become necessary as deemed fit by department strategy and/or Management

Required Key Skills

• Strong interpersonal and communication skills in outbound credit management
• Experience in credit management
• Proven results delivery with business credibility.
• Able to use judgment and can make decisions.
• Proficient in MS Office and SAP applications.
• Understanding of Order-to-Cash process.
• Defined Influence and impact skills for customer handling-credit management.
• Highly detail and organized and a fast learner.
• Strong team player with strong networking ability

Qualification and Experience

• Degree in business or any associated discipline, preferably financial background
• Proven results delivery - demonstrated success within a credit management team
• Proven negotiation and influencing skills
• Independent and ability working under pressure – fast and high-volume environments
• Self-management discipline
• Chinese language proficiency is required

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM4, RM5,000.00 per month

Work Location: In person