it software technical support

22 hours ago

Kota Bharu, Kelantan, Malaysia SOLVEIT INNOVATIONS Full time 30,000 - 40,000 per year

WHAT YOU'LL BE DOING:

  • Provide first-level support to clients via phone, email, or onsite.
  • Respond to service requests, troubleshoot technical issues, and provide timely solutions.
  • Perform routine maintenance and system updates (e.g., Windows updates, antivirus, backups).
  • Install and configure software, hardware, POS systems, printers, and other peripherals.
  • Set up new user accounts and workstations
  • Assist users with system usage, providing technical guidance and basic training.
  • Prepare user manuals or quick reference guides if needed.
  • Test systems and configurations before deployment to ensure stability and performance.

WHAT WE'RE LOOKING FOR:

  • Basic networking knowledge (IP, DNS, DHCP, etc.)
  • Familiarity with Windows/Mac OS, Microsoft Office, and common business applications
  • Good communication and problem-solving skills
  • Ability to work under pressure and handle multiple tasks

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