IT Application Support Analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia ESW Global Inc Full time 40,000 - 120,000 per year

Job Summary:

We are seeking a technically proficient IT Application Support Analyst with hands-on experience in C# and/or Python programming to support our banking application, trading platforms and internal systems. You will monitor live systems, resolve issues, and contribute to automation and tool development during non-standard hours. This role is critical to ensuring uninterrupted support coverage for our banking and trading operations.

Key Responsibilities:

  • Provide Level 2 support for real-time FX trading platforms (MT4/MT5, FIX gateways, pricing engines, risk systems).
  • Monitor trading systems, pricing feeds, and liquidity connections to ensure smooth operations.
  • Diagnose and resolve technical issues, such as trade breaks, system errors, and connectivity failures.
  • Perform system checks, log reviews, and scheduled job monitoring.
  • Write and maintain automation scripts or support tools in C# or Python to streamline support workflows or reporting tasks. Tools development in C# to support operations.
  • Maintain support documentation, shift logs, and detailed handovers to the daytime team.
  • Coordinate with global teams, developers, and vendors for issue escalation and knowledge transfer.
  • Analyze logs, queries, and data to assist in root cause analysis and continuous improvement.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • 2+ years in IT application support within a financial services or FX trading environment.
  • Proficient in C# and/or Python with ability to write scripts or maintain small tools, utilities and internal application.
  • Experience supporting platforms like MT4/MT5, FIX engines, or custom trading systems.
  • Familiar with MySQL and Linux command line tools.
  • Experience with Microsoft Azure (Virtual Machines), Amazon AWS (Virtual Machines) and PowerBI.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and documentation skills, especially for shift handovers.
  • Self-driven, accountable, and comfortable working independently during night hours.

Preferred/Bonus Experience:

  • Exposure to FX trade lifecycle, pricing engines, and liquidity aggregation.
  • Experience with core banking application.
  • Familiar with FIX protocol, API integrations, and ECNs.
  • Experience with log aggregation tools (e.g., ELK Stack, Graylog) or monitoring systems (e.g., Zabbix, Grafana).

Work Conditions:

  • May require on-call support or weekend availability on a rotating basis.
  • Must be able to work independently, making informed decisions under pressure.

Job Type: Full-time

Pay: RM5, RM10,000.00 per month

Language:

  • Mandarin and English (Required)

Work Location: In person

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