Fraud & Risk Specialist (Fresh Graduates/Experienced)

Are you a Fraud Investigation Rockstar who wants to be part of our team for one of the biggest hospitality platforms in the world?  Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.  We are looking for a Fraud & Risk Specialist with strong critical thinking and analytical skills to join our growing family.  Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Key Responsibilities:

• Review and analyze complex situations, pattern of fraudulent and suspicious trends, measuring impact of those trends in order to find solutions of mitigating and preventing fraudulent activities.
• Documents investigations comprehensively and maintain high levels of confidentiality while conducting investigations.
• Train and mentor newly hired agents, creating individual upskilling plans for them, ensuring to create appropriate training materials.
• Analyze fraud pattern, create models and update existing ones to tackle ever changing fraud vectors.
• Provide solutions that will help mitigate and prevent fraudulent activities.
• Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures.

Qualification & Skills Required:

• Experience: preferably with 1 year of working experience in related fields.  However, fresh graduates are encouraged to apply
• Education:  Bachelor Degree holder

• Attributes:

• High ethical standards and integrity to handle confidential and sensitive information responsibly

• Ability to handle multiple tasks and complex cases in high volume queues
• Ability to work under pressure and adapt quickly to adverse situations
• Willingness to learn and adapt to changes in a fast-paced environment
• Ability to detect vulnerabilities in existing and new products and features and anticipate the ever-evolving fraudulent behaviors
• Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situation involving users
• Ability to analyze complex data, identify patterns and draw conclusions and give suggestions

• Skills:

• Strong written and verbal communication skills in English

• Organized, analytical and meticulous attention to details to spot anomalies and discrepancies
• Strong critical thinking, great judgment & decision-making skills
• Strong investigative ability, due diligence, internet research skills
• Logical thinking, excellent judgment and ability to make quick accurate decisions
• Familiar with Google Workspace products (Google Sheet/ Slides/ Doc, etc.)
• Flexibility: Able to work on shift, early morning, evenings, weekends and public holidays

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.