Fraud Investigator

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

Lalamove is seeking individuals who are dedicated, passionate, analytical and results-oriented in fraud risk management. Candidates will be responsible for a wide range of duties related to investigation, analytics and elimination of risk on the platform. The position relies on an analytical mind, critical thinking, detailed investigation and excellent judgment.

The Risk team designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Lalamove Productivity and quality assurance which will be evaluated along with the overall contribution to the development of the department.

What You'll Do

• Fraud and Safety case management by performing investigations and reviews on driver, user or payment fraud related escalations
• Play a supporting role in strategy projects by manual reviewing outlier and false positive cases.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Participate in ad hoc projects/assignments as necessary.

What We Seek

• Excellent written and spoken English skills and an ability to compose grammatically correct, concise and accurate written response.
• Exceptional interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
• Team player capable of learning and sharing knowledge in a global team environment.
• Experienced customer conflict resolution skills with a keen focus on quality and customer experience.
• Self-disciplined, diligent, proactive and detail oriented.
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
• Analytical and problem solving skills, including the ability to recognize non-obvious patterns.
• Proficient with Microsoft Office or Google Suite

What You'll Need

• Basic knowledge of fraud and Fraud Risk Management
• Knowledge or experience in a fraud / risk management environment preferred
• Experience in data analysis, research, KYC (Know Your Customer), translation or training is a distinct advantage.
• Willing to take up shift schedule work when the need arises
• This role is open for Malaysian

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.