Data Center Operations

6 days ago

Johor Bahru, Johor, Malaysia JOYRUN(MALAYSIA)SDN Full time

Malaysia (Johor / Klang Valley / Cyberjaya — site-based, depending on assignment)

Employment Type

Permanent

Job Summary

Lead mission-critical data center operations, owning SLA uptime, safety, compliance, and 24/7 operational readiness across power and cooling infrastructure.


Key Selling Points
  • Own end-to-end O&M performance: availability, SLA/KPI delivery, incident response, and continuous improvement.
  • Work hands-on with critical infrastructure (UPS, gensets, HT/LV, switchgear, chillers/CRAC/CRAH, BMS).
  • Strong operational governance: SOP/MOP/EOP, change control, vendor management, and audit readiness.

About the Role

We are seeking an experienced Data Center O&M Manager to lead critical facilities operations in Malaysia. You will be accountable for reliability, operational excellence, team leadership, and vendor performance—ensuring safe, compliant, and highly available service delivery in a mission-critical environment.


Key Responsibilities
  • Lead daily operations for critical facilities: HT/LV systems, UPS, generators, cooling plant, CRAC/CRAH, BMS/monitoring, and related M&E infrastructure.
  • Own SLA/KPI outcomes (availability, response time, MTTR, PM compliance) and deliver structured weekly/monthly operational reporting.
  • Build and enforce operational standards: SOP / MOP / EOP, Permit-to-Work (PTW), LOTO, risk assessments, and safety governance.
  • Manage incidents end-to-end: triage, escalation, stakeholder communication, RCA, corrective actions, and closure tracking.
  • Drive change management discipline: maintenance windows, method statements, rollback plans, approvals, and post-change verification.
  • Lead and develop the site team (shift/on-call planning, coaching, performance management, training plans).
  • Manage vendors and OEMs: scope definition, SLA enforcement, quality acceptance, compliance documentation, and cost control.
  • Support audits, inspections, and compliance requirements; maintain complete site documentation and asset registers.

Requirements (Must Have)
  • Proven experience in data center operations / facilities management / critical environments with a management track record.
  • Strong technical understanding of mission-critical systems (UPS, generators, switchgear, MV/LV distribution, cooling systems, BMS).
  • Demonstrated capability in incident command, change control, risk management, and stakeholder management.
  • Strong leadership mindset with high standards for discipline, documentation, and safety.
  • Willingness to support 24/7 operational readiness (on-call or shift-based coverage as required).

Preferred (Malaysia-Specific Advantage)
  • Malaysia Energy Commission competency (e.g., Chargeman A4 / BO) or experience managing operations where competent persons are required.
  • Exposure to structured data center operational standards (e.g., audit-driven environments, maturity frameworks, or Uptime-aligned operations).
  • Experience in vendor-heavy delivery models and multi-site operations.

What Success Looks Like (First 90 Days)
  • Stabilize operational rhythm: PM compliance, reporting cadence, clear escalation paths, and incident/change discipline.
  • Close high-risk gaps: documentation, EOP readiness, spares planning, vendor SLAs, and safety controls.
  • Improve reliability outcomes: fewer repeat incidents, faster restoration, better change success rate.

Benefits
  • Competitive compensation (market-aligned)
  • Statutory benefits (EPF/SOCSO/EIS where applicable)
  • Performance-linked incentives (SLA / site performance)
  • Training and career growth in mission-critical facilities

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