Customer Services Executive

The Project Specialist – Customer Service Compliance & Policy is responsible for developing, implementing, and overseeing new policies, processes, and systems in alignment with the implementation of e-Invoicing initiative by IRB. This role will collaborate and partner with the Finance Control to ensures that the customer service operations adhere to...

ResponsibilitiesEnsure customers satisfaction is at its highest while managing and tracking KPI's.Trouble shoots and track job progress from beginning until the end.Liaise with all related departments / divisions to ensure job completion.Maintain good relations with customers.Meet with customers on a need be basis to enhance relations and solve...

We are looking for a reliable Logistics Customer Service Assistant to assist with logistics operations, handle customer inquiries, and ensure timely deliveries. **Key Responsibilities**: - **Customer Support**: Handle logistics-related inquiries and provide updates on order status and delivery schedules. - **Order Management**: Assist in processing orders...

Assist Customer Experience Representatives in managing their day-to-day activities and operations. Maintain and further develop quality relationships with existing customers and warehouses. Schedule or reschedule pickup and delivery appointments. Provide necessary information to internal departments in order to meet service parameters required by the...

**Job Requirement** - Proficient in using computers, including Microsoft Office and other software - Posses at least SPM - Scan goods and collect payments - Ensure pricing is correct - Issue change, receipts, refunds - Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change - Resolve...

Key Responsibilities:Leadership and Managing:·       Manage and lead the customer service operation team, manage customer feedback, complaints, and issues together with managing peers·       Provide coaching, training, and development to team members to enhance their performance and customer service skills·       Manage the budget for...

1) Menyediakan maklumat pengenalan kepada bakal pelanggan dan pelanggan baru 2) Memastikan pengguna berpuas hati dengan produk atau perkhidmatan dengan mengendalikan aduan dan pertanyaan 3) Membuat susulan dengan pelanggan atau pelanggan melalui telefon atau e-mel untuk memastikan bahawa mereka masih berpuas hati dengan pembelian mereka 4) Memberitahu...

1) Menyediakan maklumat pengenalan kepada bakal pelanggan dan pelanggan baru 2) Memastikan pengguna berpuas hati dengan produk atau perkhidmatan dengan mengendalikan aduan dan pertanyaan 3) Membuat susulan dengan pelanggan atau pelanggan melalui telefon atau e-mel untuk memastikan bahawa mereka masih berpuas hati dengan pembelian mereka 4) Memberitahu...

Key Responsibilities:1. Order & Shipment CoordinationProcess customer orders accurately in the system (ERP/WMS).Coordinate with warehouse team for picking, packing, and delivery scheduling.Ensure all orders meet customer specifications and delivery deadlines.Follow up closely on urgent, delayed, or special orders.2. Customer CommunicationHandle customer...

**Responsibilities** - Ensure customers satisfaction is at its highest while managing and tracking KPI's. - Trouble shoots and track job progress from beginning until the end. - Liaise with all related departments / divisions to ensure job completion. - Maintain good relations with customers. - Meet with customers on a need be basis to enhance relations and...