Customer Support Agent

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Devloit Full time 84,624 - 101,424 per year

Job description:

Role : Customer Support Agent : Japanese speaker

Location : Cyberjaya

Working days / Hour : Mon to Sun, b/w 7am to 10:30pm(8 hrs shift)

Type : Permanent

Salary : Up to RM8,000 + RM300 (shift allowance) + RM300 kpi

Job Description

  • To assist the candidate with all aspects of the testing process from registration to test delivery
  • To interface between candidates, clients and test sites in a professional and efficient manner
  • Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
  • Achieve and maintain all key quality and productivity metrics
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
  • To meet agreed objectives enabling the corporate objectives to be achieved
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Requirements :

  • Minimum Diploma (Advanced / Higher or Graduate) Bachelor's Degree or equivalent with at least 2 years working experience in relevant field
  • Minimum Japanese-Language Proficiency Test ('JLPT') N2.
  • Excellent command of spoken and written in English and Japanese
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical thinker with attention to detail.
  • Data entry, spelling, grammar and proofreading skills required.
  • Ability to work in both a team environment and autonomously
  • Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
  • Demonstrate high degree of integrity and confidentiality

Job Types: Full-time, Permanent

Pay: RM7, RM8,524.69 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Application Question(s):

  • do you have JLPT certificate? N1/N2

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 2 years (Required)

Work Location: In person

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