Customer Service Representative

21 hours ago

Klang, Selangor, Malaysia Easy Commitment Sdn Bhd Full time

Job Title: Customer Service Representative

Location: Klang, Malaysia

Job Type: Full Time

Salary Range: RM RM 3500 per month

Job Description:

We are seeking a Customer Service Representative to join our team and provide exceptional support to our customers on various e-commerce platforms. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a strong understanding of order management, account administration, technical support, feedback collection, and client reporting.

Responsibilities:

- Communicate with customers through various channels to provide assistance and resolve inquiries

- Manage order processing and ensure timely delivery of products

- Administer customer accounts, including updating information and processing refunds or returns

- Provide technical support to customers experiencing issues with the platform

- Collect feedback from customers to improve services and products

- Prepare client reports on customer interactions and feedback

Requirements:

- 0-1 years of working experience in customer service or related field

- Post-secondary education or diploma in a relevant field

- Strong communication skills and ability to empathize with customers

- Excellent problem-solving abilities and attention to detail

- Familiarity with e-commerce platforms and order management systems

- Ability to work in a hybrid mode, combining remote and in-office work

  • Fluency in the relevant local language(s), Chinese and English is often required.

If you meet the qualifications and are passionate about delivering exceptional customer service in the e-commerce industry, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Work Location: In person

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