Service Engineer

2 days ago

Bukit Raja Selangor, Malaysia BD Agriculture (Malaysia) Sdn Bhd Full time 60,000 - 120,000 per year

Key Responsibilities

Technical Service & Support (Mechanical & Electrical)

  • Perform installation, testing, service, and commissioning of BD equipment systems.
  • Diagnose, troubleshoot and resolve mechanical and electrical faults at the farm sites.
  • Conduct electrical fault finding and troubleshooting for control circuits, sensors, actuators, motors, and power systems.
  • Inspect wiring, grounding, and power distribution to identify and rectify hazards or inefficiencies.
  • Carry out loop checks, insulation resistance testing, and continuity testing
  • Conduct preventive and corrective maintenance to ensure equipment reliability and compliance with safety standards.
  • Maintain up-to-date knowledge of system technologies and provide technical guidance to customers.
  • Maintain accurate service reports, checklist and maintenance history for each customer
  • Collaborative Problem Solving: Work cross-functionally with Sales, Product, and Tech teams to anticipate and resolve complex customer challenges before they escalate

Spare Parts Sales & Maintenance

  • Identify and pursue new business opportunities via service visits and promote relevant spare parts, upgrades, or service maintenance contracts.
  • Provide technical advice and sales support in upselling of sub-system, promote appropriate solutions for farm maintenance and propose cost-effective replacements or upgrades based on diagnostic reports and lifecycle data

Project & Site Coordination

  • Work closely with project engineers, site supervisors, and contractors during installation and deployment phases.
  • Ensure project timelines are met, and installation quality standards are upheld.
  • Manage changes and variation orders in technical specifications

Customer Training and Support

  • Conduct on-site training for farm operators on equipment use, safety, and maintenance.
  • Prepare and submit service reports, checklists, and feedback after each visit.
  • Provide recommendations to improve system performance and farm efficiency to the customer.
  • Support onboarding and usability: Ensure farmers are onboarded effectively understanding BD systems (from trainings) and anticipating any potential challenges and addressing them before they arise
  • Anticipate Customer Needs: Regularly check in with farmers to proactively identify issues, suggest improvements, and ensure the technology is delivering optimal value.
  • Feedback Loop & Product Advocacy: Actively gather customer feedback to anticipate future needs and inform product development, ensuring the solution evolves to meet farmers' changing challenges.

Requirements

  • Degree or Diploma in Mechanical, Electrical, Mechatronics, or Automation Engineering.
  • Min. 2–5 years' experience in field service, technical sales, or equipment installation, preferably in agriculture or livestock equipment.
  • Hands-on knowledge in mechanical assemblies, electrical control panels;
  • Strong Knowledge of Programmable Logic Controllers (PLCs), Variable Frequency Drives (VFDs), and network communication protocols (e.g., LAN, IP configuration).
  • Experience in automation systems and industrial networking will be an added advantage
  • Strong mechanical and electrical troubleshooting skills.
  • Ability to read and interpret engineering and wiring diagrams.
  • Customer service mindset with good interpersonal communication.
  • Willingness to travel (domestic & overseas) to farm or project sites as per project duration.
  • Willingness to work on weekends and public holiday as per project duration.
  • Familiarity with poultry farming operations is an advantage.
  • Proficiency in MS Office and CRM tools.

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