Technical Acount Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Smart Screen Asia Full time 72,000 - 84,000 per year
  • Client Technical Relationship Management — Serve as the main technical point-of-contact for assigned client accounts. Build and maintain strong relationships with clients (IT teams, business stakeholders) and act as their advocate within Company
  • Requirement Gathering & Solution Design — Understand clients' business goals, technical environments and requirements; translate them into technical solutions or configurations using offerings. Work with internal technical/engineering teams to design and propose appropriate solutions.
  • Implementation & Onboarding Oversight — Oversee or coordinate deployment/migration/implementation of cloud solutions or managed services for clients. Ensure proper setup, configuration and smooth onboarding. Interview Questions
  • Post-Sales Support & Customer Success — Provide ongoing technical support; proactively monitor service quality, usage, performance, and cost. Help clients adopt best practices (cloud architecture, security, operational workflows), troubleshoot issues, and ensure SLAs or service commitments are met.
  • Account Strategy & Value Delivery — Understand client's long-term business objectives and guide them to derive maximum value from Company— including recommending upgrades / additional services, optimizing architecture, or recommending improvements.
  • Communication & Coordination — Collaborate with internal teams (sales/business development, engineering, support, product) to ensure client requirements and feedback are communicated and addressed. Facilitate internal handovers (e.g. pre-sales to implementation to support).
  • Documentation & Knowledge Sharing — Produce technical documentation, such as solution designs, user guides, best-practice documents, and internal knowledge-base entries. Ensure client-specific documentation is maintained and updated.

Desired Skills & Experience

Typical requirements for a TAM in a cloud/IT-services company like company:

  • Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field.
  • Solid technical background: knowledge of cloud services/architecture, networking, storage, virtualization, or other relevant IT infrastructure/solutions (depending on OneCloud's offerings). careers.
  • Strong customer-facing, communication and interpersonal skills — able to liaise with both technical teams and business stakeholders, understand their needs, explain technical concepts clearly, and build trust.
  • Experience in account management or customer-success roles, ideally in cloud, managed services or enterprise IT services — with exposure to deployment, implementation, migration or support projects.
  • Ability to manage multiple clients/accounts, prioritize tasks, handle issue escalations, and coordinate across internal teams (sales, engineering, support).
  • Proactive problem-solving, service-oriented mindset, ability to anticipate client needs and provide strategic guidance.

Job Type: Permanent

Pay: RM6, RM7,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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