Associate / Sr. Associate - Operations

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia WNS Full time 40,000 - 60,000 per year

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description
Claims Processing Team:
Claims Processing team will be responsible in managing the claims queries, and concerns of customers, claims processing, and monitoring

Technical Processing Team:
Technical processing team will be responsible in preparing insurance documents such as debit and credit notes, insurance premium notes, and other documents and liaising with stakeholders and brokers

Underwriting Team:
The team's key responsibility is to process transactions of Clients / Customers accurately, communicate as and when required via emails, and ensuring at all times that the process is carried out efficiently within the approved guidelines and agreed timeframes.

Qualifications
Associate - Ops

  • Freshers are welcome to apply
  • Diploma or equivalent
  • Preferably with experience in Customer Service or specific industry such as Insurance, and/or Finance.

Sr. Associate - Ops

  • Candidates must have at least 1 year of experience in Customer Service, or specific industry such as Insurance, and/or Finance.

Language requirement defers on the hiring account - but preferably have verbal and written experience in English / Malay / Mandarin / Cantonese / Japanese, etc.

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