Senior After-Sales

1 day ago

Klang, Selangor, Malaysia R & A Commercial Vehicles Sdn Bhd Full time 5,500 - 10,000 per year

About the Role

We are looking for a highly experienced, battle-tested, and extremely switched-on After-Sales & Customer Support Executive who can handle tough, time-sensitive situations, corporate fleet complaints, and dealer escalations.

This role is only suitable for someone who has real commercial vehicle after-sales experience and can perform under pressure, make decisions fast, and coordinate multiple moving parts without losing focus.

Salary Range

  • RM 5,500 – RM 8,000 (experienced candidates)
  • Strong senior profiles can go up to RM 9,000 – RM 10,000

Key Responsibilities

  • Act as the main point of contact for urgent breakdowns, complaints, and service issues from dealers, fleet owners, and corporate customers.
  • Handle high-pressure situations calmly — especially cases involving school buses, public transport vans, and fleet downtime.
  • Coordinate towing operations nationwide and ensure fast dispatch, follow-up, and reporting.
  • Troubleshoot issues with workshops and technicians (mechanical, electrical, warranty-related).
  • Serve as the critical link between dealers, workshops, QC, production, engineering, and management.
  • Manage after-sales SLAs — ensure timely responses, quick diagnosis, and fast case closure.
  • Track case history, analyse recurring problems, and work with production/engineering teams on improvements.
  • Support technical campaigns, recalls, field fixes, and major service activities.
  • Prepare clear weekly reports for management on high-severity cases, downtime, root causes, and corrective actions.
  • Build strong working relationships with dealers and fleet clients to restore confidence after issues occur.

Requirements (Strict)

  • Minimum 3–5 years of real experience in commercial vehicles (vans, trucks, school buses, heavy vehicles).
  • Strong understanding of mechanical & electrical systems for troubleshooting guidance.
  • Must be extremely switched on — fast thinker, decisive, organised, and calm under pressure.
  • Able to manage high-stress breakdown situations, especially involving school buses, fleets, and corporate vehicles.
  • Experience managing towing, roadside assistance, or breakdown coordination is a major advantage.
  • Strong communication skills for handling dealers, fleets, workshops, and internal teams.
  • Able to multi-task, prioritise urgent cases, and follow through until resolution.
  • Willing to travel to workshops, depots, dealers, and breakdown sites when needed.

Who Will Excel

  • Someone who has worked in after-sales for commercial vehicles or school bus fleets.
  • Someone who thrives under pressure and can handle urgent breakdowns calmly.
  • Someone who is disciplined, structured, and relentless in closing cases.

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