Retail Supervisor

2 days ago


George Town, Penang, Malaysia KHATAM FESTIVE APPAREL SDN BHD Full time 24,000 - 30,000 per year

JOB DESCRIPTION

Receiving, processing, and organizing shipments and deliveries accordingly.

  • Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
  • Assisting customers in locating desired shop items.
  • Informing customers of shop promotions to encourage purchases.
  • Performing regular price audits to identify and correct price discrepancies.
  • Performing end-of-day cleaning duties, which include wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
  • Addressing and professionally resolving customers' complaints.
  • Processing customer payments using the shop's Point of Sale (POS) system.
  • Lead a team of retail associates, ensuring they are motivated, trained, and equipped to provide excellent customer service.
  • Address any issues or challenges that arise in the store promptly and effectively, seeking solutions to maintain operational efficiency and customer satisfaction.
  • Ensure compliance with company policies and procedures, including safety regulations, cash handling procedures, and security measures.
  • Monitor team performance, provide feedback, and implement corrective actions as necessary to ensure goals are met and standards are maintained.
  • Oversee inventory levels, including ordering and replenishing stock as needed, and ensure accurate record keeping of merchandise.
  • The additional task required by the company in accordance with the day-to-day operational flow of the company.

JOB REQUIREMENT

  • Minimum qualification: SPM
  • Fluent in English and Bahasa Malaysia
  • Able to work on shift basis, including Saturdays, Sundays and Public Holidays
  • Pleasant, well-groomed, and enjoy interacting with people
  • Customer Oriented, team player, and possess initiative

BENEFITS

  • Medical coverage
  • Birthday leave
  • Opportunities for promotion
  • Professional development

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Experience:

  • Retail sales: 2 years (Preferred)

Work Location: In person


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