Customer Service Specialist

2 weeks ago

Johor Bahru, Johor, Malaysia DSV SOLUTIONS (DC) SDN BHD Full time 36,000 - 48,000 per year

Key Responsibilities:

  • Respond to customer inquiries via email, phone and chat regarding order status, delivery schedules, product availability, and warehouse processes.
  • Provide accurate product information and assist customers with any issues related to shipments or returns.

Order Management:

  • Monitor and track customer orders from the moment they are placed until delivery.
  • Work closely with warehouse staff to ensure that orders are picked, packed, and shipped accurately and promptly.

Issue Resolution:

  • Address and resolve any customer complaints or issues related to product shortages, delivery delays, damaged goods, or order errors.
  • Communicate effectively with warehouse staff to ensure quick and accurate resolution of issues.

Inventory Coordination:

  • Assist in maintaining accurate inventory records by ensuring customer orders match available stock levels.
  • Update customers on stock availability and estimated delivery dates.

Documentation and Reporting:

  • Maintain accurate records of customer interactions, order statuses, and service requests.
  • Generate reports on customer service metrics, order fulfilment, and inventory discrepancies.

Team work:

  • Work with warehouse supervisors and other departments (logistics, shipping, etc.) to ensure smooth order fulfilment.
  • Participate in team meetings to discuss operational challenges and customer feedback.

Quality Control:

  • Monitor and ensure the quality of packaging and labelling for outgoing shipments.
  • Ensure that customer orders are accurately processed, packed, and shipped to meet delivery expectations.

Job Types: Full-time, Permanent

Pay: RM3, RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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