customer service representative

1 day ago

Johor Bahru, Johor, Malaysia Medivest Sdn Bhd Full time 24,000 per year
  • Receive all request or complaint work orders made by user via telephone or (hardcopy) request form and register it in the Management Information System or ASIS.
  • Determine whether the work requested is within the contract scope, listed or unlisted activities, scheduled or non-scheduled work.
  • For request with priority status 'emergency', assign the service request work order to the respective skilled maintenance personnel and inform the Facility Manager.
  • For request work order with priority status 'Normal'/ Complaint/NCR, assign service request or complaint to respective vendors.
  • To coordinate with vendor staff, Facility Manager, Executive Operation and Executive Service Engineer to ensure that all the completed work order to obtain internal validation and customer acceptance.
  • To key in all the completed work orders done by vendor's staff in the Management Information System or ASIS.
  • To update and provide feedback to superior on the request and complaints from users.
  • To check with the customers/users' satisfaction after the work done provided by the Company.
  • Manage and implement hospital program effectively; handle customers' grievances, complaints and dissatisfaction; providing feedback to customers and top management.
  • Responsible to build good rapport with the customers and enhance Company's image by providing high quality services to them from time to time.
  • To provide Reports and Analysis on Work Order and Complaint as required including proposals for improvement.

Job Types: Full-time, Contract

Contract length: 36 months

Pay: RM1, RM2,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Professional development

Ability to commute/relocate:

  • Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Bahasa (Required)

Location:

  • Johor Bahru (Required)

Work Location: In person

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