Technical Team Lead

15 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia verinon Full time

Role: Technical Team Lead (Japan Market)

Employer: BPO

Working Mode: On Site (9 AM – 6 PM Mon to Fri local time follow Japan time)

Job Type: Full time

Job Location: Kuala Lumpur, Malaysia

Experience: 1–4 years of technical support or Windows system administration experience, combined with team leadership, coaching, and operational management skills, with a strong preference for Windows technical knowledge.

Applicants: Open to local Malaysian Japanese speaker (JLPT N1/N2)

Job Summary:

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability. A strong technical background in Windows system administration and related areas is preferred to effectively manage technical support operations.

JOB DESCRIPTION

· Supervise a group of call center associates, monitoring work and attendance according to organizational policy and legal requirements.

· Effectively coach direct reports on performance regularly to ensure performance metrics are met at a minimum weekly.

· Identify performance issues, develop improvement plans, and implement corrective actions up to termination if necessary.

· Ensure service delivery meets contractual KPIs and financial expectations.

· Communicate expectations to employees and provide timely updates.

· Provide subject matter expertise in handling escalated customer calls when necessary.

· Conduct team meetings for relevant information dissemination and open forums for input; schedule and organize team activities.

· Stay current on internal work processes, policies, and procedures; attend required manager development training.

· Promote Concentrix values through behavior and attitude, being an advocate for team members.

Technical Proficiency Preferred:

· Experience with Windows Registry, File Systems, User Account & ACLs.

· Knowledge of Event Logs, Auditing, and Performance Monitoring (PerfMon/Resource Monitor).

· Networking skills including TCP/IP, DNS, SMB, Kerberos, PKI.

· Virtualization and server management experience: Hyper-V, SDN, clustering, resilient storage.

· Proficient in administration tools: PowerShell, Group Policy, BitLocker, Windows Update & Shell config.

JOB REQUIREMENTS

· Minimum 1+ years in technical support; or a bachelor's degree in CS/IT plus 3+ years of relevant experience in Windows system administration.

· Associate's degree in related field with two to four years of relevant experience preferred.

· Highly motivated with skills to develop and coach team members to achieve performance expectations.

· Strong communication skills, both written and verbal.

· Ability to lead a team in multitasking, prioritization, and meeting timelines on deliverables.

Willingness to work a flexible schedule.

Job Type: Full-time

Benefits:

  • Professional development

Experience:

  • Windows System Administration: 1 year (Required)
  • Computer networking: 1 year (Required)

Language:

  • Japanese (Required)

Work Location: In person

  • Technical Support Team Lead

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Malaysia Sdn Bhd (Corporate Office) Full time

    About the opportunityResponsibilities:As a Technical Support Team Lead at TabSquare, you will oversee the technical support function for clients across the SEA and ANZ markets, ensuring exceptional service delivery and client satisfaction. You will lead and manage shifts of Technical Support Executives, drive process improvements, and act as a point of...

  • Technical Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Full time 120,000 - 180,000 per year

    About the Role:We are looking for a Technical Lead with strong hands-on experience in Javatechnologies. The ideal candidate will lead development efforts, guide teammembers, and ensure high-quality software delivery using modern frameworks andbest practices.Roles & Responsibilities:Lead end-to-end design, development, and deployment of...

  • Technical Lead

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan WOBB Sdn Bhd Full time

    About the RoleWe are seeking a highly skilled Technical Lead / Technical Manager to drive backend development for new strategic projects. This is a key technical leadership position where you will lead architecture design, apply AI-assisted programming tools, and mentor the team to deliver high-quality backend systems.Key ResponsibilitiesLead end-to-end...

  • Technical Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyred Full time

    Job Title: Technical LeadLocation: Q-Sentral, Kuala LumpurReports to: CEOAbout the CompanyA technology consulting and solutions firm specialising in AI, automation, and digital transformation. The company helps businesses optimise workflows, implement practical automation tools, and leverage Microsoft-centric technologies to drive operational efficiency and...

  • Technical Lead

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HYRED Full time

    Reports to:CEOAbout the CompanyA technology consulting and solutions firm specialising in AI, automation, and digital transformation. The company helps businesses optimise workflows, implement practical automation tools, and leverage Microsoft-centric technologies to drive operational efficiency and measurable business impact across Asia.About the RoleThey...

  • Technical Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bureau Veritas Full time

    Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.> We believe that leaving...

  • Technical Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bureau Veritas Full time

    JOB RESPONSIBILITIES:Administrative:Become main technical contact person with certificate holder(s); accreditation body(ies) and scheme owner(s) of relevant scheme(s);Coordinating with Local Office (for scheme(s) acting as ICC) for all related services;Support Technical Administrator and Certification Executive in coordination of audit activities with...

  • Technical Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bureau Veritas Group Full time

    AdministrativeJOB RESPONSIBILITIES:Become main technical contact person with certificate holder(s); accreditation body(ies) and scheme owner(s) of relevant scheme(s);Coordinating with Local Office (for scheme(s) acting as ICC) for all related services;Support Technical Administrator and Certification Executive in coordination of audit activities with...

  • Team Lead

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fuku Full time

    Team Lead / Manager: NOC EngineeringOverview:- My client is establishing a NOC (Network Operations Center) team and is planning to hire 1 Lead NOC Engineer and 10 NOC Engineers.- The team will handle all L1 and L2 support, including troubleshooting and managing service requests for cloud-based IT infrastructure.- The Lead NOC Engineer will ensure NOC...

  • Technical Lead Developer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Atomic Recruitment SEA Full time

    Job Title: Technical Lead (Laravel/Angular)Job DescriptionWe are looking for aTechnical Leadto spearhead the full development lifecycle of web applications & software built using Laravel and Angular. You will oversee project delivery from initial planning to production deployment, ensuring excellence in architecture, timeline management, and development...