Senior Manager

3 days ago

Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia Agensi Pekerjaan Executive Recruiters Full time

•Gain deep insights into the market and customer needs by understanding theirspecific requirements and offering customized logistics solutions to supporttheir future growth. • Initiate and implement strategies to improve customer satisfaction and buildlong -term partnerships. • Effectively address and resolve customer complaints and issues to upholdtrust and ensure ongoing business relationships. • Participate actively in local country meetings and discussions to obtaindirect insights into ​customer expectations and operational challenges. • Retain current business by meeting financial and volume objectives whileensuring consistent and sustainable growth. • Identify and pursue new business opportunities by promoting the company'sservices and solutions within the SAO region and extending outreach to globalmarkets. • Formulate and execute strategic plans for customer retention and new businessdevelopment across all Key Accounts. • Work closely and collaboratively with both internal teams and external partnersacross various regions to ensure customer expectations are fulfilledefficiently. • Manage and deliver customer projects successfully and on time, ensuringaccuracy and alignment with overall business goals.Requirements • A Bachelor's degree in Logistics, Marketing, BusinessAdministration, or a related discipline (advanced degrees are a plus). • More than 10 years of experience in Key Account Management within thelogistics industry, with a strong background in developing logistics solutionsor similar roles. • Comprehensive knowledge of the logistics industry, including freightforwarding, contract logistics, and land transportation services. • Strong strategic and problem -solving abilities, with a proven track record ofresolving complex business challenges. • Skilled in financial analysis, pricing models, and cost control practices. • Able to perform well under pressure and consistently meet tight deadlineswithout compromising quality. • Demonstrated ability to work independently, as part of a team, and acrossvarious departments to achieve business goals. • Excellent team collaboration, adaptability, and proactive mindset in afast -paced environment. • Proven expertise in managing relationships with internal teams and externalpartners. • Strong analytical and conceptual skills, with a talent for craftinginnovative logistics solutions. • Outstanding communication, interpersonal, and negotiation abilities, with asolid grasp of customer business needs. • Proficiency in English; knowledge of additional languages is an asset. • A history of successfully acquiring new business and maintaining long -termcustomer relationships.

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