Customer Service Executive
2 days ago
Job Description: -
Operations
● Developing and sustaining solid relationship with service providers and dealers to bring the best customer experiences
● Manage all escalations from sales and service team; dealers and clients
● Provide support and guidance to dealers and clients ensuring business continuity
● Monitor and provide improvement on turn-around time of repair works
● Work closely for sales and support team to ensure the necessary task/function is in order, align with company objective
Job Requirements:-
● Minimum 2 years' experience in customer experience
● An understanding of the importance of delivering excellent customer service
● Proven ability to handle multiple priorities simultaneously plus ad hoc requests.
● Strong communication skills
● Fluent in both writing and speaking English, Bahasa Malaysia, and Mandarin (will be added advantage) languages
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