IT Technical Support

1 month ago

Malaysia dxc technology Full time

Job Description:

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Responsibilities:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

  • Evaluate unique or complex installations or configurations and make recommendations for resolution.

  • Articulate clearly in writing and verbally.

  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Education and Experience Required:

  • Diploma or bachelor’s degree.

  • 1-3 years’ experience in relevant technologies and customer environments.

  • Relevant industry qualification where applicable.

Knowledge and Skills:

  • Excellent verbal and written communication skills - English.

  • Experience in troubleshooting in a technical environment.

  • Excellent analytical and problem-solving skills.

  • Software and hardware knowledge of computing, storage, and peripheral devices.

  • Understanding of case management databases and tools.

  • Superior customer service skills.

  • Phone and remote support experience. E-support experience and knowledge.

  • Willing to work in shifting schedule.

  • Willing to work in Petaling Jaya.

Our Culture and Benefits:

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include:

  • Extensive resources to support your onboarding and continual development including DXC University.

  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition.

  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.

  • More time to do the things you love with flexible leave options, including purchased leave.

  • Take time to give back with charitable and emergency services volunteer days.

  • Well-being matters to us and our Employee Assistance Program is there to support you and your family.

How to Apply:

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

Equal Opportunity Employer:

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

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