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Mid Market Account Manager

3 months ago

Malaysia MAXIS Malaysia Full time
Mid Market Account Manager - Sabah

Apply

Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Mid-Market Account Manager will cultivate and maintain strong relationships with Maxis' Mid-Market clients in Sabah. This role involves understanding client needs, proposing suitable solutions, and ensuring timely delivery of products and services to drive sales and business growth. The ideal candidate possesses excellent communication skills, a customer-centric mindset, and a proven track record in sales.

What are you accountable for?

  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
  • Acquire a thorough understanding of key customer needs and requirements.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Play an integral part in generating new sales that will turn into long-lasting relationships.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • Present, promote and sell products/services using solid arguments to existing and prospective customers.
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
  • Establish, develop and maintain positive business and customer relationships.
  • Coordinate sales effort with team members and other departments.
  • Analyze the territory/market’s potential, track sales and status reports.
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

What do you need to fit for the role?

  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
  • Result driven and passionate individual who is eager to help customers by providing solutions based on customer needs.
  • Relationship management skills and openness to feedback.
  • Tertiary education in business administration, sales or relevant field.

What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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