Supervisor Front of House

Found in: beBee S MY - 1 month ago


Jalan Putra Mahkota b Subang Jaya Selangor Malaysia Kay's Steak & Lobster Full time

Position Overview:Kay's Steak & Lobster is seeking a dedicated Front of House Supervisor to lead our team in delivering unparalleled service and hospitality to our esteemed guests. As the Front of House Supervisor, you will play a key role in ensuring the smooth operation of our dining establishment, maintaining high standards of service excellence, and fostering a positive and cohesive team environment.Key Responsibilities:Supervise and oversee front of house staff, including waiters, hosts/hostesses, and bartenders, to ensure adherence to restaurant policies and procedures.Provide guidance, training, and mentorship to front of house staff, promoting a culture of excellence, professionalism, and teamwork.Monitor service quality and guest satisfaction levels, addressing any issues or concerns in a proactive and effective manner.Assist with the hiring, scheduling, and performance evaluation of front of house employees, ensuring adequate staffing levels to meet operational needs.Coordinate with the kitchen and bar staff to ensure seamless communication and collaboration between front and back of house teams.Manage reservation systems and seating arrangements, optimizing table turnover and maximizing restaurant capacity.Oversee the cleanliness and organization of the dining area, ensuring compliance with health and safety standards.Handle guest inquiries, complaints, and special requests with professionalism and courtesy, seeking resolutions to ensure guest satisfaction.Conduct regular inspections of dining areas, restrooms, and public spaces to maintain cleanliness and presentation standards.Collaborate with management to develop and implement strategies for enhancing the overall guest experience and driving customer loyalty.

Previous experience in a supervisory or leadership role within the hospitality industry, preferably in a high-end restaurant or fine dining setting.Strong leadership skills with the ability to motivate and inspire a team to deliver exceptional service.Excellent communication and interpersonal skills, with the ability to effectively interact with guests, staff, and management.Proven ability to problem-solve and make decisions under pressure, maintaining composure in high-stress situations.Thorough knowledge of restaurant operations, including front of house procedures, point-of-sale systems, and reservation management software.Flexibility to work evenings, weekends, and holidays as required by business needs.Strong organizational skills with keen attention to detail and the ability to multitask effectively.Commitment to upholding hygiene and safety standards, including knowledge of health codes and regulations.Ability to lift and carry trays or other items weighing up to 30 pounds and stand/walk for extended periods.A passion for hospitality and a genuine desire to create memorable experiences for our guests.

Why Join Kay's:Competitive salaryStable and growing company (no retrenchment or salary deduction since the beginning of pandemic in 2020)Free flow of coffee*Maternity leavePaternity leaveCompassionate leaveMarriage leaveAwal Ramadan leaveRaya leave (at least 4 days for Aidilfitri and 3 days for Aidiladha)Career growthContinuous trainingEmployee's discountAnnual company holiday*Performance bonus* *Subject to individual and company's performance and requirement.Other compensation and benefits to be discussed during interview.


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