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Customer Service Specialist –

3 months ago

Federal Territory of Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

Position : Customer Service Specialist – (Mandarin Speaker)

Company Industry : Banking/ Financial Services

Market: Singapore & Malaysia

Working Hours : 24/7 shift rotation (9 Hours inc 1 hour break)

Working Location : WSC, Jalan Teknologi Malaysia, Technology Park Malaysia, 57000 Bukit Jalil, Kuala Lumpur

Working Duration: Permanent

Remuneration : Salary from RM2,700 – RM5,000 (depend on experience & qualification) with statutory contribution + leave entitlement +RM500 (Fixed allowance) + Quarterly Incentive

Overtime: Depends on Business needs

 

WHO CAN APPLY?

Must be Malaysian MUST fluent in English & Mandarin to cater to the customers in Malaysia & Singapore (Inbound & Outbound). Have at least SPM Certificate  Experience in Customer Service or relevant experience at least 6 month Comfortable to work 24/7 rotation shift Comfortable doing customer service & sales role Able to join physical interview on 4th July 2024 at 1:30PM

 

KEY RESPONSIBILITIES

Provide excellent support experience to customers via all relevant communication channels. (Email & Inbound calls) Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best

address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure

case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the

customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. Build sustainable relationships and engage customers by taking the extra mile.

 

 

Serious applicants can send your updated resume to Ashikin_Malihi@persolkelly.com

- Subject: Customer Service Specialist (English & Mandarin speaker)

- Please also provide your expected salary and notice period

- Immediate joiner preferred

 

Only qualified candidates will be contacted for interview.
We thank you for your application 😊.