International Customer Service Specialist
7 months ago
Our client, a global insurance company, is looking for an International Customer Service Specialist.
**Responsible**:
- Support the seamless experience of customers and brokers with our services.
- Observe key performance indicators including the speed of local policy issuance,reinsurance premium collection.
- Maintaining the quality of data in administrative systems.
- Assuring the consistency of local insurance policies and our commitment to the global customer.
- Conduct all activities in line with operating protocols.
- Provide support to customers, colleagues and insurance partners on less usual queries and arrangements.
- Maintain and further develop the relationships with insurance partners.
**Requirements**:
As a Specialist in International insurance, your skills and experience will ideally include:
- Passion for insurance, communication and international trade.
- Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is advantage.
- Technical knowledge of non-life products and operations (Property, Liability, Technical,
- Motor, Financial lines) is advantage.
- Excellent communication and customer focus capabilities.
- Strong focus on responsibility and accuracy.
- Excellent English is a must, additional language(Chinese language) is an advantage.
**Salary**: RM3,800.00 - RM5,300.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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