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Senior Operations Officer

2 months ago

Malaysia Cartrack Full time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Operations Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities:

  • Manage daily stock for installation jobs, submit weekly and monthly summary reports, raise purchase orders for overseas parts and headquarters to replenish stock.
  • Works with technical team to ensure IoT device installation and new installation schedules are met within the timeline.
  • Call and follow up with the customers to schedule the installation of Cartrack systems.
  • Handle customers enquiries via inbound calls and email correspondences.
  • Escalates enquiries or issues to relevant departments and ensure proper follow-up.
  • Manage and process sales agreement.
  • Assist with any administrative duties and perform any ad-hoc duties, as and when required.

Job Requirements:

  • Minimum 2 years experience in technical operation related jobs
  • Computer/IT knowledge PC windows (MS words, Exceletc)
  • Possess technical knowledge
  • English literacy (advantage)
  • Honest and upright person
  • Team player
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