- Digital Marketing, Client Servicing Executive

1 month ago

Malaysia clickTRUE (M) Sdn Bhd Full time

This job is an On-Site Digital Marketing Executive role. You might like this job because you'll lead a team and help clients achieve marketing goals through strategic planning and customer service.

Full-Time

Job Description

As a Digital Marketing Account Servicing Executive, you will lead a team of designers, campaign optimisers and writers to deliver exceptional returns on our client’s marketing campaigns, whether it is generating enquiries or driving awareness for a brand or product. We are looking for a smart, detail-oriented, customer-service focused individual to help our clients to achieve their marketing objectives.

Account Executive Responsibilities:

  • Onboard new clients into clickTRUE’s campaign process, and be helpful throughout the journey
  • Interact regularly with clients through telephone calls, email communications, or face-to-face meetings to discuss and understand their current marketing needs
  • Provide consultation, strategy, and media plans for clients based on their business objectives
  • Respond to client inquiries in a timely and professional manner.
  • Proofread and maintain quality control of all outgoing deliverables daily
  • Analyse, interpret and present campaign reports to the client
  • Develop a thorough understanding of internal tools and processes, and become an expert on our core service offerings to clients
  • Work closely with the Sales Consultant and other cross-functional teams to manage and launch client’s campaign on time.
  • Ensure deadlines, campaign timelines and deliverables are met in a timely fashion.
  • Support and work with the sales team on pre-sale research and pitch with strategic media plan & consultative presentations
  • Oversee campaign delivery plus identifying up-sell opportunities with the sales team
  • Build relationships with clients based on trust and respect
  • Stay informed about updates on Facebook, Google, Linkedin and other digital advertising platforms
Job Requirements
  • Preferred 1-2 years of working experience in a similar role and have relevant experience in project management, sales, digital marketing, customer service, and/or account management in advertising/creative/digital agency environment (fresh graduates are encouraged to apply too)
  • Possess at least Bachelor's Degree / Post-Graduate Diploma / Professional Degree in Business Studies / Advertising / Marketing / Mass Communications or equivalent.
  • Proficient in English to communicate, present, assert and speak to all the different stakeholders involved.
  • Able to manage multiple accounts and campaigns at the same time
  • Understand digital advertising success metrics
  • Excellent in Microsoft Excel and PowerPoint.
  • Understand the needs of clients and translate requirements into campaign briefs for documentation

You’ll be great for the job if:

  • You are independent, resourceful, and not shy to talk to new and potential clients to form new connections
  • You are highly organised, meticulous and have an eye for detail and you can spot the error in this sentence
  • You got no time for nonsense (but will choose to be kind anyway because #lifehappens )
  • You aspire to be a good team leader
  • You can multitask without breaking much of a sweat (assessed when you can keep focus and a smile while having clients, team-mates and managers asking for stuff to be done at the same time);
  • You have good time-management ability (we don’t want to micro-manage you)
  • You get irritated with the state of some websites and advertisements and you would want to help clients stand out from the crowd
  • You want to be always learning and evolving in your chosen profession
Employment Type

Full-time (onsite)

Skills

Account Management

Problem Solving

Media Planning

Digital Marketing

Critical Thinking

Effective Communication

Analytical Skills

Presentations

Marketing Communications

Company Benefits Frictionless Workflow

What bothers you bothers us too Tools and processes are in place to free up your time for tasks that matter.

Mentored by Professionals

Receive guidance through onboarding with training, mentorship, and a curriculum to build technical and soft skills before starting actual projects.

Opportunity to Learn & Grow

Doing the work isn't enough – you'll also have the opportunity to get certified monthly by Google, Meta, and HubSpot Academy.

Team Bonding Activities

Whether it's a movie night, badminton match, or pickleball game, we vote for our own team bonding activities.

Work-Life Balance

Realistic goals and timelines coupled with great culture will ensure long-term success for our people and clients.

Additional Info Company Activity

Last active - few hours ago

Experience Level

1 - 3 Years of Experience

Junior Executive

Job Specialisation

Digital Marketing, Key Account / Relationship Management

Company Profile clickTRUE (M) Sdn Bhd

clickTRUE is an Inbound Digital Marketing Agency with over 20 years of experience providing digital marketing and technology consulting services such as lead generation, social media management, and content marketing.

We specialize in higher education, technology, consumer goods and B2B sectors. We love to work with sectoral leaders in these spaces who are long-term with their digital transformation and marketing automation journey.

#J-18808-Ljbffr

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