IT Service Desk Analyst

4 weeks ago

Petaling Jaya, Malaysia Schlumberger Full time

IT Service Desk Analyst - Arabic Speaking

Petaling Jaya - Malaysia

About us

We are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Job Description

As a Service Desk Analyst, you will be expected to provide first/second level technical and administrative support for issues related to laptops and associated hardware/software, IP Telephony, Connectivity, Security, Servers, and Real-time operations. The work timings will be in 9 hours shifts covering 7AM until midnight. The work week is 5 days per week with a 2-day weekend that will rotate between Friday-Saturday and Saturday-Sunday. Work will continue on Public Holidays.

Roles and Responsibilities:

  • Provides first line investigation and diagnosis for incidents

  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

  • Escalates unresolved incidents/service requests within agreed timescales

  • Logs relevant incident/service request details per help desk procedures

  • Communicates with client regarding incident progress

  • Ensures tickets are up to date at all times until issues are resolved

  • Conducts customer/user satisfaction callbacks/surveys

  • Completes assigned IT training roadmap

  • Mentors junior team members

  • Complies with QHSE and IT policies including continuous improvement initiatives

  • Liaises with clients, other SLB IT support groups and 3rd party providers when necessary

Qualifications and Experience:

  • Bachelor in Information Technology is preferred

  • 2+ years’ experience supporting multiple operating systems and office automation applications is preferred

  • Basic experience in an IT service delivery support role

  • Experience working in a large customer-focused environment preferred

  • ITIL awareness/certification preferred

  • Experience working in Application and Web development a plus preferred

  • Microsoft certification preferred

  • Fluency in Arabic and English

  • Additional language competency is a plus (French, Mandarin)

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

  • IT Service Desk Analyst

    4 weeks ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    IT Service Desk Analyst - Arabic SpeakingPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • IT Service Desk Analyst

    4 weeks ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    IT Service Desk Analyst - Arabic SpeakingPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • IT Service Desk Analyst

    4 weeks ago

    Petaling Jaya, Malaysia Schlumberger Full time

    IT Service Desk Analyst - Arabic Speaking Petaling Jaya - Malaysia About us We are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​ Our inclusive culture is the key to our success. We collaborate with our internal...

  • Service Desk Team Lead

    4 weeks ago

    Petaling Jaya, Malaysia NEXTDC Full time

    **Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in Petaling...

  • Service Desk Team Lead

    2 days ago

    Petaling Jaya, Malaysia NEXTDC Full time

    **Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in Petaling...

  • Service Desk Analyst

    2 weeks ago

    Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time

    **Responsibilities**: - Create, close and resolve service ticket in the customer care systems - Log case to vendor and follow up to close service tickets - Follow up on outstanding requests and ensure timely resolution - Perform escalation to Level 2 support for any calls that beyond the 1st level scopes - Execute responsibilities promptly following...

  • Service Desk Analyst

    6 days ago

    Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time

    **Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

  • IT Service Desk Analyst

    3 weeks ago

    Petaling Jaya, Malaysia Ssquad Global Full time

    Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

  • IT Service Desk Agent

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of IT Service Desk Agent-Japanese Speaker (M/F/d) could be...

  • IT Service Desk Analyst

    4 weeks ago

    Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • IT Service Desk Analyst

    1 month ago

    Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • IT Service Desk Analyst

    2 weeks ago

    Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • IT Service Desk Agent

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of IT Service Desk Agent-Japanese Speaker could be the...

  • IT Service Desk analyst

    4 weeks ago

    Petaling Jaya, Malaysia Tec D (Malaysia) Sdn. Bhd. Full time

    Job Purpose:   The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process.  The role will include creating...

  • IT Service Desk analyst

    1 month ago

    Petaling Jaya, Malaysia Tec D (Malaysia) Sdn. Bhd. Full time

    Job Purpose:   The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process.  The role will include creating...

  • IT Service Desk analyst

    1 day ago

    Petaling Jaya, Malaysia Tec D (Malaysia) Sdn. Bhd. Full time

    naJob Purpose:   The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process.  The role will include creating...

  • IT Service Desk Analyst

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • IT Service Desk Analyst – Arabic Speaker

    1 month ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    IT Service Desk Analyst – Arabic SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • IT Service Desk Analyst – Arabic Speaker

    4 weeks ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    IT Service Desk Analyst – Arabic SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • Service Desk Analyst

    3 weeks ago

    Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time

    **Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...