Associate Engineer
2 months ago
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a part of something BIG
As an Associate Engineer, you will be working alongside the technical team to take care of core systems that deliver home broadband and 4G/5G mobile services, as well as troubleshoot customer experience issues.
Make an Impact by:
.
- Perform Network health and performance monitoring, escalation, and surveillance.
- Perform fault detection, testing, troubleshooting and investigation of system and customer experience issues to restore/recover service.
- Provide technical support to Customer Care for service-related faults and customer complaints.
- Perform governance role for network change management activities.
- Close collaboration with system vendors and international network operators.
- Scope of product and services include international voice, broadband, mobile voice, and data
Skills for Success:
- Diploma or Degree holder in Engineering or IT domain, preferably in area of communications engineering and networking.
- Possess good analytical skills and flair in technical troubleshooting.
- Customer-oriented to understand the perspective and pain points of our customers.
- Team player with strong communication, organizational and interpersonal skills, and able to work independently.
- Knowledge on IP networking technologies are also desirable.
- Good in Microsoft Word, Excel, and Power Point.
- Willing to work rotating shifts including weekends and public holidays.
Rewards that Go Beyond:
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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