HR Solutions Functional Team Leader, Talent Management and Learning

1 month ago

Malaysia Edwards Lifesciences Full time

Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.

This position provides operational leadership, Talent Management & Learning expertise, and drives service excellence across the HRS TML functional team within the assigned geography. This role will apply leading practices to enable a best-in-class employee experience. This role involves monitoring the HRS TML functional team, identifying opportunities for continuous improvement, and achievement of agreed-upon performance metrics. This position takes immediate action to drive exceptional service delivery and provide functional consultation. The role also includes responsibility to integrate new TML programs, policies and procedures into the HR Solutions delivery model ensuring effective and consistent implementation and delivery.

Key Responsibilities:
• Oversee Talent Management and Learning operations to identify and recommend solutions for talent management and development needs and skills gaps. Manage and oversee the work of HRS TML team members, provide leadership, evaluate performance, and drive a high level of customer service. Develop team member capabilities, subject matter expertise, and maintain skill levels as required for exceptional service delivery. Monitor and act on available employee feedback and insights to maintain focus on exceptional employee experience.
• Partner with TML Practice and Program Owners to design, implement, manage, and deliver TML programs; including process design and enabling technology. Manage the standardization and optimization of repeatable processes within our TML offerings for employees, managers, and leaders.
• Drive day-to-day performance of their HRS TML team by monitoring, tracking and interpreting SLA metrics, and achieve operational excellence as measured internally and against external benchmarks to drive improvement. Monitor and manage staffing needs for the HRS TML team in the assigned geography.
• Oversee the communication, implementation, and administration of employee engagement surveys based on COE designs and provide results to COE Program Owners.
• Oversee TML service delivery operations, responding to escalated service demands as needed (e.g., volume of transactions, volume of calls, staff absence, service portal inquiries, business process execution, etc.). Review/approve transactions, as applicable.
• Collaborate with other HR Solutions locations/hubs to provide a consistent application of the TML portfolio of services and share best practices.
• Identify ways to innovate, improve, scale, and leverage E2E TML delivery capabilities, including the integration of enabling technology.
• Other incidental duties.

Education and Experience:
• Bachelor's Degree or Equivalent in Human Resources, Business, Management, Organization Development etc,

• Experience in HR Operations
• Experience leading teams within a similar organization and matrixed structure Preferred.

Additional Skills:
• Experience leading and mentoring virtual teams and helping to foster/create a “great place to work”.
• Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) within a customer service environment (ServiceNow preferred).
• HR and Talent Management and Learning Development domain expertise.
• Experience with an ERP system (Workday preferred).
• Experience working collaboratively to facilitate the delivery of HR services across numerous locations.
• Experience with Microsoft tools and applications required.
• Strong knowledge of Talent Management and Learning & Development processes and services administered within HR Solutions.
• Knowledge of HR enabling technologies within a customer service environment.
• Knowledge of standard business practices and professionalism in a customer service environment.
• Specialized knowledge of end-to-end HR solutions in Talent Management and Learning.
• Exceptional customer service orientation.
• Detail-oriented and high work standards in support of seamless execution.
• Strong analytical and problem-solving skills required.
• Solid knowledge of the TML industry and technology trends and applicable regulatory requirements.
• Ability to interact with all levels of employees.
• Proven relationship management experience with the ability to develop trust and influence positive outcomes.
• Ability to drive issues to resolution while maintaining an atmosphere of collaboration.
• Strong team collaboration and ability to support and motivate others to achieve goals/targets.
• Successful record of improving and executing programs as scale.
• Ability to lead a diverse team and foster inclusiveness.
• Capable of acting decisively while thinking strategically.
• Ability to balance workload and competing priorities.
• Excellent verbal and written communication skills, fluent in English and any additional required language.

In return, you will be rewarded with a competitive salary package and the opportunity to join a fantastic culture that truly puts patients first whilst appreciating that our people are a priority. If you are driven and passionate and want to be a part of leading innovation, we would love to hear from you today.

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