Customer Service Officer
Found in: beBee S MY - 1 month ago
1. Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).
2. Provide accurate and timely information to customers regarding our products & services.
3. Investigate and resolve customer complaints, concerns, and issues in a timely and effective manner.
4. Collaborate with other departments to ensure prompt resolution of complex problems.
5. Escalate unresolved issues to senior customer service representatives or management as needed.
6. Maintain accurate records of customer interactions, comments, and complaints into call log.
7. Assist in any ad-hoc tasks as and when is assigned by the immediate superior.
Work Schedule:This job has the following work schedule:
Monday - Friday Office hours Weekends Off Benefits & Perks
This job has the following benefits:
Training & professional development Retirement plan This job is located in George Town, Penang, Malaysia. Are you interested in this position? If so, apply now and get a response from us fast
Don’t miss out an opportunity to advance your career to the next level.
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