Customer Service Executive

Full responsibilities in planning & coordination activities related to Freight Forwarding/Logistic activities.Resolve customer complaints, provide recommendations & solutions in timely manners.Coordinates with internal & external parties on logistics process & documentation preparation. Candidate must possess at least Diploma/Advanced/Higher/Graduate...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's productsExceeding customer expectation in terms of customer service & accurate information.Working in a team to achieve the required KPI elements and SLA. Working hours: 24*7 (Compulsory working on Public...

 Use Mandarin, English or Cantonese as the medium of communication, assist in answering or replying to customers, and provide customers with standard services.Provide customers with accurate consultation.Help customers answer questions, coordinate and get closer to customers.  As a customer service specialist, you will respond to and accept...

Use Mandarin, English or Cantonese as the medium of communication, assist in answering or replying to customers, and provide customers with standard services.Provide customers with accurate consultation.Help customers answer questions, coordinate and get closer to customers. As a customer service specialist, you will respond to and accept customers'...

Responsibilities: 1) Quotation Management: Generate comprehensive quotations for overseas agents and customers, encompassing import, export, sea freight (FCL, LCL, transshipment, etc), and air freight services. 2) Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide corresponding quotations (including authorization to...

**Key Responsibilities**: **Customer Service**: - Provide accurate information about products, services, pricing, and company policies to customers. - Assist customers in resolving issues, troubleshooting problems, and escalating complex cases as necessary. - Maintain a positive and empathetic attitude while addressing customer needs, aiming to exceed their...

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. - Address customer complaints and resolve issues promptly to ensure a positive customer experience. - Assist in maintaining customer databases and records, ensuring accuracy and completeness. - Collaborate with the sales team to prepare reports and...

**Responsibilities**: - Prepare quotations for customers and receive sales orders/ POs - Provide internal sales support to HQ including confirmations of sales, delivery orders and others sales related requirements - Providing customer support and maintaining a high level of customer satisfaction - Knowledgeable and experienced in computer software, hardware...

Customer Service Officer **Responsibilities**: - Provide internal sales support to HQ including confirmations of sales, delivery orders and others sales related requirements - Prepare quotations for customers and receive sales orders/ POs - Providing customer support and maintaining a high level of customer satisfaction - Work closely with the Sale...

**Job Descriptions**: - Handle customer inquiries, complaints, and follow-ups. - Promote and sell mobile and fiber products, meeting sales targets. - Provide real-time assistance and monitor customer interactions on social platforms. - Troubleshoot and resolve connectivity and service issues. - Maintain detailed records, follow up on issues, and build...

1. To handle phones calls and enquiries 2. Handle administrative work and basic booking keeping 3. Perform other responsibilities and task as assigned - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints....

Key Highlight: - 1 year contract - Salary range from RM2,500 - RM3,200 - Well-known telco company **Requirements**: - Minimum SPM holder - 1-3 years’ experience in customer service industry. - Excellent written and verbal communication skills in both English and Bahasa Malaysia - Strong computer and typing skills. - Willing to work in a shift...

Communicate with China partners to understand the job position requirement.Actively communicate with the Source Country Agent to source foreign labor that matches the job order.Screen and filter applicants before proposing to the client .Upload and update the candidate profile in google drive.Proactively follow up the hiring status with China partners.Follow...

Engagement with clients.Preparation of service-related documents.Follow up on customer service progress and payment collections.Issuance of tax invoice to clients.Resolve customer's enquiries efficiently and escalate problems promptly.Other customer service-related activities. Diploma/Degree in Business Management/Business Studies or any other...

Assist the sales director with partner and end customer sales activity.Attend partners' product training.Following up sales and business development opportunities.First line pre-sales support for new sales opportunities.Updating the Company CRM with all activities.Assist with the production of marketing materials and literature, such as web content,...

Engagement with clients.Preparation of service-related documents.Follow up on customer service progress and payment collections.Issuance of tax invoice to clients.Resolve customer’s enquiries efficiently and escalate problems promptly.Other customer service-related activities. Diploma/Degree in Business Management/Business Studies or any other...

**Age range: 26-35** **Responsibilities**: - Specifying and building tools to improve the speed and quality of support. - Analyzing support workflows and making suggestions to improve efficiency and effectiveness. - Working closely with product teams to understand and give input into product changes relating to the customer service department. - Assisting...

_**Key Responsibilities**:_ - To provide excellent, efficient and consistent level of service to customer, such as courteous greetings to customer, presenting menu, up selling, recommending orders and taking customer’s order. - Required to attend and respond to customers’ needs/enquiries promptly and professionally. - To follow and abide to the...

Hello! If you love F&B, have a passion for running a café and love meeting people, we want to meet you! The job includes - To provide a friendly and great experiences to all customers, making them feel comfortable at our place and attend to their enquiries. - Help create ambient and pleasure environment in the shop. - Adhere strictly to safety and...

**Key Accountabilities**: - Experience in handling basic technical / troubleshooting on home fiber related calls - Provide tech support for customers for their account. - Verified users, addressed, resolved and documented issues with customers - Obtain and evaluate all relevant information to handle product and service inquiries. - Keep records of customer...