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Customer Service Executive

2 months ago

Bandar Puteri Klang, Malaysia Worldlink Cargo Services Sdn Bhd Full time

Responsibilities:
1) Quotation Management: Generate comprehensive quotations for overseas agents and customers,

encompassing import, export, sea freight (FCL, LCL, transshipment, etc), and air freight services.

2) Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide

corresponding quotations (including authorization to prepare quotations for customers and agents.).

3) Sales Support: Assist sales personnel with inquiries related to quotations and operational issues.

4) Quotation Review: Conduct thorough reviews of quotations prepared by the customer service

coordinator.

5) External Provider Negotiation: Engage in negotiations with suppliers such as shipping lines and

agents to secure optimal terms.

6) Shipment Updates: Provide timely updates to agents/customers regarding shipment status, including

cargo details, shipping documentation, and other relevant information.

7) Tariff Consultation: Utilize tariff finder on HS Code to advise agents/customers on duty/tax structure

and permit requirements.

8) Internal Coordination: Issue instructions to the operation/forwarding department to ensure seamless

execution of tasks.

9) Telemarketing: Participate in proactive telemarketing activities to expand the customer base.

10) Invoice Verification: Review supplier invoices & customer invoices for accuracy.

11) Reporting: Prepare and submit monthly reports to the Customer Service Manager detailing

departmental performance.

Education: Minimum SPM holder

Experience: 1 year experience in logistic industries

Special Skills/Training:

- Possesses the ability to independently manage multiple tasks.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Monday to Friday

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Bahasa (required)
- English (required)

Ability to Commute:

- Bandar Puteri Klang (required)

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