Customer Service Executive
2 weeks ago
**Responsibilities**:
- Receive the booking from the customer/assigned by HOD.
- Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP.
- Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.
- Open job profile, prepare and monitor invoicing till job complete for submission to billing.
- Ensure the customer receives the invoice completely.
- Ensure individual job task is being fulfilled in terms of delivery time and cargo safety.
- Receive customer feedback and discuss with CS HOD a good action plan to improve customer service.
- Monitor closely all shipments and update related parties until the shipment arrives.
- Record customer complaints in the relevant folder and come out with a correction action plan to avoid the similar mistake from re-occurrence.
**Job Requirements**:
- At least 3 years of customer service experience with familiarity in the freight forwarding industry.
- Excellent and strong communication skills, spoken and written in Mandarin, English, and Bahasa Malaysia.
- Adapt with Microsoft Office Suite (Outlook, Excel, Word, etc.)
**Salary**: RM3,000.00 - RM5,000.00 per month
Schedule:
- Day shift
- Monday to Friday
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