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Customer Service Executive

2 months ago

Klang, Malaysia UNT OIL COMPANY SDN BHD Full time

**Job Objective**:

- Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)

**Core Responsibilities**:

- Build relationships with existing customers by understanding their needs and assisting with their queries
- Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
- Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
- Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
- Plan material schedule for key private label customers
- Prepare costing, quotations and administrative duties of the Business Development department
- Verify and endorse purchase orders and process sales orders
- Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager/Senior BD Executive on follow-up actions
- Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application Question(s):

- have background in lubricant oil.

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 2 years (required)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Ability to Commute:

- Klang (required)

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