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Logistics Customer Service Documentation

1 month ago

Klang, Malaysia Greenline Logistics (M) Sdn Bhd Full time

**Customer Service Cum Documentation Executive**:
**Responsibilities**:

- Coordination on shipping rate profiling and negotiate with carries.
- Check shipping schedule, place a booking, verify and file shipping documents & (B/L) and submit necessary documents to carriers and agents
- key in necessary information into the system, verify costs and issue an invoice.
- Monitor shipment status on daily basis and make a daily report.
- Report any incident and escalate any operational issue.
- Handle other tasks assigned by a superior.
- Promote company products and services to achieve the set of KPI and Targets.
- To implement, execute and achieve sales plan in line with the company’s goals.
- To work closely with Sales Manager to ensure maximum performance.
- Service customer accounts and to develop new business.
- Work in close collaboration with the sales team to pursue new business opportunities including pricing strategies e.g quotes, contract, etc.
- Supporting the sales team with market development activities.
- Assists sales with customer contract or enquires in order to help the sales person obtain information and or appointments.
- Completes quotes or rates sheets in coordination with sales.
- Assists with notification of changes in the market and rates to the global team.

**Requirements**:

- Diploma or Degree in any discipline with 2-5 years of working experience in sales preferable in freight forwarder or logistics industry.
- Required language(s): Bahasa Malaysia, English
- Pleasant personality with good communication, presentation and negotiation skills.
- Fresh graduates are also encouraged to apply
- Able to work independently and a good team player.
- Preferably proficient in computer skills (e.g Microsoft office Excel, word, Sovy & ALDEC )

**Highlights**:

- Fast growing company with better development prospects

Pay: From RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Supplemental pay types:

- Performance bonus
- Yearly bonus

Expected Start Date: 05/27/2024

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