Customer Service, Operations

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

Required language(s): Bahasa Malaysia, English, - At least 1 Year(s) of working experience in the related field is required for this position. - Preferably Entry Level specialized in Logistics/Freight forwarding or equivalent. - Help manage current customer accounts. - Deal with a high volume of inbound and outbound phone calls. - Maintain relationships with...

**Coordinate and correspondence with client, vendor and internal team.**: - **Respond and provide quotations to customers, key account or other inquiries.**: - **Open job file, booking, documentation, follow up, close file and billing upon job completion.**: - **Involve and prepare in clients invoicing.** **Job Requirements**: - **At least 2-year...

**Responsibilities**: - Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. - Support the operations & Sales in the execution of the service delivery. - Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. -...

**The Company** Our client is a liner shipping company who provides liner and feeder operator services to Asia, Middle East, India Subcontinent and Africa. The Customer Service Executive will be handling customer booking processes and space management with head office and enhance customer satisfaction. To support and collaborate with team members in...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

Minimum academic qualification: Diploma or Degree preferable in logistic field - Familiar with SEA and AIR Freight procedures and documentations - Preferable with working experiences at least 1 years - able to do quotations and check rates **Job Types**: Full-time, Fresh graduate **Salary**: RM1,800.00 - RM2,300.00 per month Schedule: - Day shift -...

Minimum academic qualification: Diploma or Degree preferable in logistic field - Familiar with SEA and AIR Freight procedures and documentations - Preferable with working experiences at least 2 years **Job Types**: Full-time, Fresh graduate **Salary**: RM2,000.00 - RM2,500.00 per month **Benefits**: - Opportunities for promotion - Professional...

**RERFull job description** - Arrange import and export operation and documentation - Arrange local and overseas transportation ( Sea & Air ) - Handle correspondence with local or overseas agents. - Have a good liason with Shipping companies. - Daily co-ordination of operation and customer booking. - Manage Documentation and Customer Services Dept. -...

A MNC freight Forwarding company looking for customer service Executive This position will be based in Klang, Bukit Tinggi Job Responsibilities: Import/export for consolidation planning Liaise with customer on operation issues. Export consolidation planning Import and export consolidation documents & liaising with overseas agent Responding customer...

**JOB RESPONSIBILITIES** - Ensure customer's orders are correctly & timely updated in the system. - Responsible to update the system on each job work flow do billing and submit job for closing once job complete. - Handling and ensure accuracy & timeliness on all the shipping & operational activites. - Provide exceptional customer service and support to...

JOB VACANCY POSITION - CUSTOMER SERVICE LOGISTICS (JUNIOR) LOCATION - BOTANIC, KLANG SALARY - RM 2000-3000 - Prepare full sets of commercial documentation (such as BL, Shipping Certificate, invoice, packing list, etc.), arrange collection for OBL & Shipping Cert; - Co-ordinate with shipping line/agent - Work closely with internal operations to meet...

Job Requirements: - Minimum Diploma holder - At least 2 year experience in logistics industry - Good computer skills - Microsoft Office (Excel, Word, PowerPoint), SAP System - Able to converse in English - Self-motivated, independent, able to meet tight deadlines and good communication skills Job Descriptions: - Fully handle overall operation of the Cargo...

**Key Responsibilities**: - Schedule service appointments for customers** **- Resolve customer complaints quickly and effectively** **- Follow up with customers to ensure satisfaction** **- Maintain a friendly and professional attitude** **- Respond promptly to customer inquiries** **- Build strong relationships with customers** **- Understand customer...

Communicate regularly with customers in a polite and professional manner and solve daily issues (while coordinating with internal colleagues, as necessary) - Research rates and routings; create routing orders, quotations and handle bookings from customers - Handle customer enquiry and inform customers about other available services to gain additional...

Respond to guest inquiries, concerns, and complaints promptly and professionally. - Provide information to guests about the resort, its amenities, and nearby attention. - Assist guests with making reservations for activities and events. - Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that...

1. To prepare Request of Transport (ROT) for import and export deliveries 2. To execute the daily haulage operation effectively and efficiently by handling the communication in order to meet the customer's requirements 3. To attend queries on the status of the containers and update the customers accordingly 4. To update container movement into system and...

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. - Address customer complaints and resolve issues promptly to ensure a positive customer experience. - Assist in maintaining customer databases and records, ensuring accuracy and completeness. - Collaborate with the sales team to prepare reports and...

**Responsibilities**: - Manage large amounts of incoming chat/message from customers. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationship and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle...

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. - Address customer complaints and resolve issues promptly to ensure a positive customer experience. - Assist in maintaining customer databases and records, ensuring accuracy and completeness. - Collaborate with the sales team to prepare reports and...