Customer Service, Operations

1. Online and Offline Channel Service & Experience ManagementDevelop and execute strategic plans for online and offline service networks based on service needs to ensure consistency in service standards.Utilize digital tools such as systems and service data dashboards (e.g., Power BI) to enhance customer service experience and satisfaction across multiple...

**The Company**: Our client is a European International Freight Forwarding company. The company provides customers with efficient, cost-effective solutions and multi-modal transportation services around the world. The company has a strong networks and offices in Europe, Asia, America, Africa, Oceania, and Middle East. **The Customer Service Operations...

**The Company**: Our client is a European International Freight Forwarding company. The company provides customers with efficient, cost-effective solutions and multi-modal transportation services around the world. The company has a strong networks and offices in Europe, Asia, America, Africa, Oceania, and Middle East. **The Customer Service Operations...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

Role Summary:The Retail Supervisor at GMG is responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strong focus on customer service, sales performance, and operational efficiency.Main Responsibilities:Develop and implement effective administrative processes, ensuring timely document submissions.Collaborate...

Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. **Job Description**: We are looking for an experienced Customer Service Coordinator to join us at Telok...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

**The Company** Our client is a liner shipping company who provides liner and feeder operator services to Asia, Middle East, India Subcontinent and Africa. The Customer Service Executive will be handling customer booking processes and space management with head office and enhance customer satisfaction. To support and collaborate with team members in...

**Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Liaise with forwarder, shipping agent to ensure shipment is delivered on time - To handle all shipping coordination such as customer booking, vessel booking, freight arrangement, shipping documents, bill of lading and etc. -...

**This position is based at Westport, Klang.** **Responsibilities**: - Delivering a comprehensive service to enquiring customers - Maintains customer satisfaction by providing problems-solving resources - Leads the Customer Service team and being responsible for planning, coordinating, and monitoring logistics operations such as warehousing,...

A MNC freight Forwarding company looking for customer service Executive This position will be based in Klang, Bukit Tinggi Job Responsibilities: Import/export for consolidation planning Liaise with customer on operation issues. Export consolidation planning Import and export consolidation documents & liaising with overseas agent Responding customer...

The Customer Service Manager is a key position within Supply Chain that is responsible for managing daily operations related to the order to delivery process. With the expected outcome of achieving OTIF targets, maintaining fulfillment cost, and reducing/eliminating penalty deductions, the CS&L manager ensures there is an excellent vendor-customer...

Bjak Sdn Bhd, a pioneering financial services company in ASEAN, is dedicated to making access to affordable and sustainable financial services a reality for millions of people across the region.Job Description:We are seeking a highly skilled Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and...

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. - Address customer complaints and resolve issues promptly to ensure a positive customer experience. - Assist in maintaining customer databases and records, ensuring accuracy and completeness. - Collaborate with the sales team to prepare reports and...

As a Customer Service Executive, you will be responsible for ensuring a smooth and positive customer experience by addressing inquiries, resolving complaints, and enhancing service quality. You will handle customer interactions across multiple communication channels and collaborate with internal teams to drive continuous improvement in customer service...

Required Skills and QualificationsTo succeed in this role, you will need 4-6 years of experience in people management or a contact centre environment, with at least 3 years of operation experience in a customer service contact in a supervisory capacity.You will also require strong decision-making, analytical, communication, and presentation skills, as well...

Respond to guest inquiries, concerns, and complaints promptly and professionally. - Provide information to guests about the resort, its amenities, and nearby attention. - Assist guests with making reservations for activities and events. - Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that...

Job OverviewJie Business Sdn Bhd (Formerly known as Oppo Electronics Sdn Bhd) is seeking a seasoned professional to lead our customer service operations.Main ResponsibilitiesDevelop and execute strategic plans for online and offline service networks based on service needs to ensure consistency in service standards.Utilize digital tools such as systems and...

Job responsibilities: - Assist & support smooth running of daily operation job - Dealing with vendors & customers to maintain daily customer relations and provide efficient and professional services. - Invoice preparation - Ensure all documentations are being filed in a proper manner - Payment follow up with customers - Proactively engage with customers for...

1. To prepare Request of Transport (ROT) for import and export deliveries 2. To execute the daily haulage operation effectively and efficiently by handling the communication in order to meet the customer's requirements 3. To attend queries on the status of the containers and update the customers accordingly 4. To update container movement into system and...