Customer Service Manager

The Customer Service Manager is a key position within Supply Chain that is responsible for managing daily operations related to the order to delivery process. With the expected outcome of achieving OTIF targets, maintaining fulfillment cost, and reducing/eliminating penalty deductions, the CS&L manager ensures there is an excellent vendor-customer...

.Manage the department by supervising and evaluating staff activities. Strategizing and assisting staff with tasks as needed.Liaison with external parties such as Custom on matters pertaining to custom procedure and LMW and MITI on Trade agreement.The process of designing, implementing, and improving customer service. Participate in the development of key...

JOB VACANCY POSITION - CUSTOMER SERVICE MANAGER LOCATION - KAMPUNG JAWA, KLANG SALARY- RM 5000-6000 Job Responsibility Provide solutions and initiative and understand customer's need to improve customer experience Ensure high customer satisfaction level to retain customers Monitor and enhance the overall CS team performance Assess and evaluate CS...

1. Online and Offline Channel Service & Experience ManagementDevelop and execute strategic plans for online and offline service networks based on service needs to ensure consistency in service standards.Utilize digital tools such as systems and service data dashboards (e.g., Power BI) to enhance customer service experience and satisfaction across multiple...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

Respond to guest inquiries, concerns, and complaints promptly and professionally. - Provide information to guests about the resort, its amenities, and nearby attention. - Assist guests with making reservations for activities and events. - Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

Our TeamWe are a dynamic team of healthcare professionals dedicated to delivering world-class care and improving the well-being of our community. We are passionate about our work and committed to making a positive impact.Job SummaryThe Manager, Business Office will play a crucial role in overseeing the day-to-day operations of our business office, ensuring...

Role Summary:The Retail Supervisor at GMG is responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strong focus on customer service, sales performance, and operational efficiency.Main Responsibilities:Develop and implement effective administrative processes, ensuring timely document submissions.Collaborate...

Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. **Job Description**: We are looking for an experienced Customer Service Coordinator to join us at Telok...

JOB VACANCY POSITION - CUSTOMER SERVICE LOGISTIC LOCATION - BUKIT TINGGI, KLANG SALARY - RM 2500-3500 **Responsibilities**: - Develop and maintain strong working relationship with customers. - Efficiently respond to customer feedback and requests. - Shipment booking and follow up the closing with shipping liner. **Requirements**: - Minimum SPM and fresh...

Providing guidance on products or services - Handling customer complaints or issues - Add products / edit product image **Salary**: RM1,500.00 - RM2,000.00 per month Schedule: - Day shift Supplemental pay types: - Attendance bonus - Yearly bonus **Education**: - STM/STPM (preferred) **Experience**: - Customer Care Specialist: 1 year...

**The Company** Our client is a liner shipping company who provides liner and feeder operator services to Asia, Middle East, India Subcontinent and Africa. The Customer Service Executive will be handling customer booking processes and space management with head office and enhance customer satisfaction. To support and collaborate with team members in...

About the RoleAs a key member of our Customer Care Department, you will be responsible for planning and coordinating the delivery of vacant possession to meet customers' needs and expectations. This involves monitoring and following up on defect rectification work to ensure timely completion.You will be the overall person-in-charge in ensuring proper...

Performs other duties within the scope of responsibilities and requirements of the job from time to time as assigned by management representatives - Build and maintain positive relationships with customers - Communicate proactively with customers and team members as to avoid issues and potential concerns - Ensure all customer concerns are handled timely and...

Join Our Team as a Customer Service OfficerAre you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, we want you to join our team as a Customer Service OfficerAs a Customer Service Officer, you will be the frontline interface with our local and regional customers, dealers, agents, and...

Attending to incoming complaint calls. - Entering complaint cases in the system. - Create sales order and Goods Return Note in SQL. - Calculating standard repair charges. - Requesting non-standard repair charges from Costing Department. - Ad hoc job assigned by Department Head. - To provide fast and timely solutions to all customer related problems. - To...

Responsibilities - Respond effectively to customer’s query regarding products, services, processes and procedures. - Assist in processing account related request and overall account management. - Ensure complete and accurate information are recorded in the system. - Handle complaints and provide appropriate resolution on a given time frame. - Work closely...

**Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Liaise with forwarder, shipping agent to ensure shipment is delivered on time - To handle all shipping coordination such as customer booking, vessel booking, freight arrangement, shipping documents, bill of lading and etc. -...

**Responsibilities**: - Manage and update customer in timely manner. - Liaise with all relevant parties for proper documentation and arrangement of shipments. Handle costing, billing documentation and payment for air/sea shipment. - Any other duties as and when assigned from time to time. **Job Requirement**: At least 2 years experience as a customer...