Customer Services Manager

**Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Liaise with forwarder, shipping agent to ensure shipment is delivered on time - To handle all shipping coordination such as customer booking, vessel booking, freight arrangement, shipping documents, bill of lading and etc. -...

**Position: Client Customer Service Officer.**: - **Salary: RM 3000-5000.**: - **Location: Klang, Selangor.** Our client is a leading major container shipping company in the Asian region. They are ranked as one of top15 in the global container shipping enterprises,operating not less than 95 vessels across 15 countries in intra-Asia market. They currently...

**Position: Shipping Customer Service Officer.**: - **Salary: RM 3000-5000.**: - **Location: Klang, Selangor.** Our client is a leading major container shipping company in the Asian region. They are ranked as one of top15 in the global container shipping enterprises,operating not less than 95 vessels across 15 countries in intra-Asia market. They...

**This position is based at Westport, Klang.** **Responsibilities**: - Delivering a comprehensive service to enquiring customers - Maintains customer satisfaction by providing problems-solving resources - Leads the Customer Service team and being responsible for planning, coordinating, and monitoring logistics operations such as warehousing,...

Responsibilities: 1) Quotation Management: Generate comprehensive quotations for overseas agents and customers, encompassing import, export, sea freight (FCL, LCL, transshipment, etc), and air freight services. 2) Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide corresponding quotations (including authorization to...

**About Our Client**: Our client is a leading solutions provider in freight forwarding and shipping with more than 14 years of experience. Backed by a solid management team with years of experience in the field, as well as a comprehensive network of carefully selected global agents, our client is committed to delivering excellence that meets and exceeds...

Job purpose To achieve and provide quality service and total logistics solution to our valued clients. Primary responsibilities 1. Promote excellent customer service and ensure satisfaction is delivered consistently. 2. Complete bookings with carriers and submission of shipping instructions with great accuracy 3. Build a strong relationship with...

.Manage the department by supervising and evaluating staff activities. Strategizing and assisting staff with tasks as needed.Liaison with external parties such as Custom on matters pertaining to custom procedure and LMW and MITI on Trade agreement.The process of designing, implementing, and improving customer service. Participate in the development of key...

JOB VACANCY POSITION - CUSTOMER SERVICE MANAGER LOCATION - KAMPUNG JAWA, KLANG SALARY- RM 5000-6000 Job Responsibility Provide solutions and initiative and understand customer's need to improve customer experience Ensure high customer satisfaction level to retain customers Monitor and enhance the overall CS team performance Assess and evaluate CS...

1. Online and Offline Channel Service & Experience ManagementDevelop and execute strategic plans for online and offline service networks based on service needs to ensure consistency in service standards.Utilize digital tools such as systems and service data dashboards (e.g., Power BI) to enhance customer service experience and satisfaction across multiple...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

Opportunity to join aleading solutions provider in freight forwarding and shipping in Klang. Our client providing the full range of freight and logistics services targeting end-to-end needs including Customer Brokerage, Air Cargo Service, FCL Services, Warehouse & Packing, Trucking, Clearance Service, Marine Insurance Brokerage and LCL Consolidation...

This Service Officer role is to assist the Zone Manager manage the daily operation and ensure profitability of all the allocated contract sites based on the budget provided. This covers General Cleaning Services and supporting services i.e. landscaping, hygiene, pest control, etc. The position is responsible for efficient and effective execution of the...

**Responsibilities**: - This Service Officer role is to assist the Zone Manager manage the daily operation and ensure profitability of all the allocated contract sites based on the budget provided. This covers General Cleaning Services and supporting services i.e. landscaping, hygiene, pest control, etc. The position is responsible for efficient and...

Respond to guest inquiries, concerns, and complaints promptly and professionally. - Provide information to guests about the resort, its amenities, and nearby attention. - Assist guests with making reservations for activities and events. - Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that...

Responsibilities: - Arranging & overseeing export and import shipment - Arrange local and overseas transportation (Sea & Air) - Handle correspondence with local or overseas agents - Liaise with carriers/shipping agent to ensure shipment is delivered on time - Provide shipment quotes for customers and set up shipments as required by customers. - To liaise...

**Position Title : Service Delivery Manager/ Project Manager** **Industry :IT Software** **Location: Remote Work (Singapore HQ)** **Salary Range: Up to RM14000** **Responsibilities**: Executing the end-to-end management of all project planning, implementation & review activities assigned by the management. Detailed activities include: - Overall...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

**Responsibilities**: - Contributes to achieving the cleaning operations by aligning business objectives and outcomes and delivering on the agreed objectives. - Execute policies and practices, including innovative cleaning services, which will enhance the efficiency of customer with particular emphasis on Health, Safety, Environment and Quality. - Strict...

Our TeamWe are a dynamic team of healthcare professionals dedicated to delivering world-class care and improving the well-being of our community. We are passionate about our work and committed to making a positive impact.Job SummaryThe Manager, Business Office will play a crucial role in overseeing the day-to-day operations of our business office, ensuring...