Service Delivery Manager

6 months ago


Klang, Malaysia Talent Houz Consulting & Services Full time

**Position Title : Service Delivery Manager/ Project Manager**

**Industry :IT Software**

**Location: Remote Work (Singapore HQ)**

**Salary Range: Up to RM14000**

**Responsibilities**:
Executing the end-to-end management of all project planning, implementation & review activities assigned by the management. Detailed activities include:

- Overall management in terms of working, liaising and coordinating with all relevant stakeholders (Management, Clients, DevOps, HR, Finance, Sales, Business Development)involved to establish good working relationships.
- Manage the development of project plan, with support from different departments, during proposal stage, including detailed activities, schedule, milestones, resources and cost estimation. Support and uphold the project goals, objectives and deliverables agreed by the management with various stakeholders.
- During the implementation stage, execute project delivery in accordance to plan.Participate in meetings with key stakeholders to gain alignment, and assist in setting deadlines, assigning resources, and providing periodic progress status reports.
- Support activities that happen due to scope changes, issues and risks that affect implementation and work closely with clients, developers and management to determine and resolve issues associated with project implementation.
- Develop in-depth understanding of Tech (blockchain, AI/ML, Cybersecurity) industry’s best practices and procedures to ensure evolution and betterment of the service delivery department.
- Where applicable, will be responsible for operational management of service, process or system following delivery of key projects.
- Proactively identifies, troubleshoots and escalates any identified risks and issues.
- Ensure clear and timely input towards portfolio reporting and visibility.
- Defines, develops and implements required training and knowledge documents to ensure Vision’s Projects, Processes and Systems are understood and adopted.
- Own the relationship of all projects, partnering with key stakeholders and vendors to attain accurate business goals and objectives.
- Responsible for delivering project execution within project teams and liaise with both internal and external stakeholders for successful project delivery
- Assist with Conceptualisation, Reviewing and Implementation of Vision Product Roadmap.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
- Provide client support, management and conduct post-implementation plans to ensure that there is a smooth, effective transition and to evaluate whether project objectives were met, to determine how effectively the project was run, to learn lessons for the future, and to ensure that the organization gets the greatest possible benefit from the project.

**Position Requirements**:

- Experience and Education: Degree in business administration or related disciplines.
- Minimum 2-3 years of working experience in project management in a similar industry.
- Personality: Possesses sense of adaptability, leadership, proactiveness, punctuality and ownership. Be details-oriented, firm and persuasive, resilient to conflicting demands.
- Good interpersonal skills and able to work under pressure. Adopt a positive attitude towards learning and development.
- Language: Proficient in English (oral and written)

**IT Literacy**:

- Project Management Software such as Microsoft Project, Clickup, Github
- Understanding of Agile and Waterfall Methodologies
- Data Analysis and Reporting
- Communication Tools such as Microsoft Outlook, Gmail, Slack, Microsoft Teams, GMeet, Whatsapp, Telegram
- Document Management using Microsoft Word, Google Docs, or similar tools
- Cybersecurity Awareness
- Cloud Services such as Google Drive, Dropbox, Microsoft OneDrive
- Version Control Systems such as Github
- Vendor and Supplier Management
- Change Management
- Digital Transformation
- IT Budgeting and Resource Allocation
- IT Strategy Alignment

**Salary**: RM10,500.00 - RM14,000.00 per month

**Experience**:

- project management: 4 years (required)


  • Delivery Driver

    6 months ago


    Klang, Malaysia Gas HSHS Full time

    **Package Pickup**: Delivery drivers may be responsible for picking up packages or goods from a central location, such as a warehouse or distribution center. - **Loading and Unloading**: They often load their vehicles with the packages they need to deliver and unload them at the destination. This may involve physical lifting and carrying of items. - **Route...


  • Klang, Malaysia RedRadar International Sdn Bhd Full time

    Understand clients' needs, goals, and challenges to provide appropriate product or service solutions. - Build and nurture strong relationships with existing clients to ensure customer satisfaction and repeat business. - Proactively engage with visitors and clients to promote and upsell company products or services. - Provide information on features,...


  • Klang, Malaysia DKSH Full time

    **Location**:Klang, MY, MY**Job Summary** Supervise and ensure the executive of transport department tasks are completed and support daily operations in all functional areas **General Responsibilities** - To perform daily planning, arrangement, co-ordination, monitoring and execution of transporters delivery of shipments for Outstation customers - To...

  • Logistic Executive

    6 months ago


    Klang, Malaysia Recruit Express Service Sdn Bhd Full time

    Responsible for overall effective logistics operation of companies including warehousing and delivery transportation - Work closely with the factory shipping team to oversee the day-to-day team operations to provide integrated expertise and exceptional service for both internal and external clients - Manage warehouse teams and external 3PL (third-party...


  • Klang, Malaysia DKSH Full time

    **Location**:Klang, MY, MY**Job Function**:Supply Chain Management**Requisition Number**:156774**Description**: **Job Summary** - Supervise and ensure the executive of transport department tasks are completed and support daily operations in all functional areas **General Responsibilities** - To perform daily planning, arrangement, co-ordination, monitoring...


  • Klang, Selangor, Malaysia Link Compliance Full time

    About the RoleLink Compliance is a dynamic IT consulting firm specialising in cutting-edge software and hardware technology, tailored business solutions, and data transformation. We are currently seeking an experienced Solution Sales Manager to join our team.Estimated Salary: $120,000 - $180,000 per annumJob ResponsibilitiesOur ideal candidate will be...


  • Klang, Malaysia NES Fircroft Full time

    **Responsibilities**: - Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. - Support the operations & Sales in the execution of the service delivery. - Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. -...

  • Service Advisor

    6 months ago


    Klang, Malaysia MN Wheels Sdn Bhd Full time

    Print detailed Service Order (SO) using a standard Task List. To obtain a signature from the customer for the approval of all jobs to be done. Prepare cash repair estimate/quotation for accident damage. Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of the car. Explain warranty and goodwill policy to the...

  • Key Account Executive

    6 months ago


    Klang, Malaysia Recruit Express Service Sdn Bhd Full time

    Perform Purchase Orders / Quotation / Order Confirmation and etc. into ERP system, ensure absolute accuracy particularly delivery dates, pricing, MOQ. - Keep ERP system fully up-to-date with accurate information related to the customers, products and orders. - Process and follow up customers’ sales orders and ensure on-time production and shipping...

  • Service Advisor

    6 months ago


    Klang, Malaysia MN OTOMOBIL SDN BHD Full time

    Print detailed Service Order (SO) using a standard Task List. To obtain a signature from the customer for the approval of all jobs to be done. Prepare cash repair estimate/quotation for accident damage. Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of the car. Explain warranty and goodwill policy to the...


  • Klang, Malaysia Shui Xing Ventures Sdn Bhd Full time

    **Responsibilities**: To deliver superior customer service in all situations. Position is responsible for providing customers with high quality, professional customer service and act as an extension of the customer within Shui Xing. Position will perform customer service functions with special emphasis on communications, problem solving, inventory control,...


  • Klang, Malaysia Aisling Group Full time

    **Job description** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to...

  • Service Manager

    6 months ago


    Klang, Malaysia 365 Capital Sdn Bhd Full time

    **Service Manager (Automotive)** Location: Klang, Selangor **Salary**: from MYR 3,500.00 Job Summary - Knowledgeable on all aftersales processes (e.g workshop, parts sales, warranty and service) and etc. - Meet key performance indicators and targets for whole aftersales department. - Take actions to sustain, retain and enhance levels of customer...


  • Port Klang, Malaysia ARYZTA Food Solutions Malaysia Sdn Bhd Full time

    **Primary Job Purpose**: Customer service officers act as the face of a company and directly work with customers to answer their questions or provide additional support where needed. Works well with people with excellent interpersonal communication skills to achieve good level of customer satisfaction. Work effectively with all peers and teams in Finance,...

  • Hub Training Officer

    6 months ago


    Port Klang, Malaysia FLASH EXPRESS DELIVERY Full time

    Deliver training program for all levels of employees including functional skills and soft skills according to business requirements. - Assist to design training program with superior and manager of each team. - Record the internal and external training data of employees within department. - Prepare the summary of training reports to superior. (for weekly,...

  • Fleet Driver

    6 months ago


    Port Klang, Malaysia FLASH EXPRESS DELIVERY Full time

    1. Fully responsible for the operation and management of the fleet. 2. Formulate fleet development plans and various management and assessment systems. 3. Driver recruitment and attendance registration, keep in touch with the driver at any time. 4. Keep the company's self-operated vehicle information, driver personal information and driver...

  • Service Advisor

    6 months ago


    Klang, Malaysia Menang Nusantara Sdn Bhd Full time

    Print detailed Service Order (SO) using a standard Task List. - To obtain a signature from the customer for the approval of all jobs to be done. - Prepare cash repair estimate/quotation for accident damage. - Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of the car. - Explain warranty and goodwill policy...

  • Customer Service

    6 months ago


    Klang, Malaysia MAXHUNT RESOURCE PTE. LTD. Full time

    A MNC freight Forwarding company looking for customer service Executive This position will be based in Klang, Bukit Tinggi Job Responsibilities: Import/export for consolidation planning Liaise with customer on operation issues. Export consolidation planning Import and export consolidation documents & liaising with overseas agent Responding customer...


  • Klang, Malaysia HANSON GLOBAL FREIGHT SDN BHD Full time

    1. Customer Service Import - Monitor and coordinate arrivals/shipments, process documentation as well as coordinate with a various internal department on shipping activities and arrival. - To ensure proper documentation process and release of electronic delivery order (EDO) upon received the arrival notice from shipping line before vessel arrival. - To...


  • Port Klang, Malaysia Lee Thong Hung Trading & Transport Sdn Bhd Full time

    1. Customer Service Executive will be responsible for daily communication with customers, warehouse team and operations team in Seremban for daily transport arrangement and storage movement. 2. Manage daily operations job including inbound and outbound delivery -cross border, and import / export shipments. 3. Compilation and submission of billings,...