Service Delivery Manager

7 days ago

Klang, Malaysia Talent Houz Consulting & Services Full time

**Position Title : Service Delivery Manager/ Project Manager**

**Industry :IT Software**

**Location: Remote Work (Singapore HQ)**

**Salary Range: Up to RM14000**

**Responsibilities**:
Executing the end-to-end management of all project planning, implementation & review activities assigned by the management. Detailed activities include:

- Overall management in terms of working, liaising and coordinating with all relevant stakeholders (Management, Clients, DevOps, HR, Finance, Sales, Business Development)involved to establish good working relationships.
- Manage the development of project plan, with support from different departments, during proposal stage, including detailed activities, schedule, milestones, resources and cost estimation. Support and uphold the project goals, objectives and deliverables agreed by the management with various stakeholders.
- During the implementation stage, execute project delivery in accordance to plan.Participate in meetings with key stakeholders to gain alignment, and assist in setting deadlines, assigning resources, and providing periodic progress status reports.
- Support activities that happen due to scope changes, issues and risks that affect implementation and work closely with clients, developers and management to determine and resolve issues associated with project implementation.
- Develop in-depth understanding of Tech (blockchain, AI/ML, Cybersecurity) industry’s best practices and procedures to ensure evolution and betterment of the service delivery department.
- Where applicable, will be responsible for operational management of service, process or system following delivery of key projects.
- Proactively identifies, troubleshoots and escalates any identified risks and issues.
- Ensure clear and timely input towards portfolio reporting and visibility.
- Defines, develops and implements required training and knowledge documents to ensure Vision’s Projects, Processes and Systems are understood and adopted.
- Own the relationship of all projects, partnering with key stakeholders and vendors to attain accurate business goals and objectives.
- Responsible for delivering project execution within project teams and liaise with both internal and external stakeholders for successful project delivery
- Assist with Conceptualisation, Reviewing and Implementation of Vision Product Roadmap.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
- Provide client support, management and conduct post-implementation plans to ensure that there is a smooth, effective transition and to evaluate whether project objectives were met, to determine how effectively the project was run, to learn lessons for the future, and to ensure that the organization gets the greatest possible benefit from the project.

**Position Requirements**:

- Experience and Education: Degree in business administration or related disciplines.
- Minimum 2-3 years of working experience in project management in a similar industry.
- Personality: Possesses sense of adaptability, leadership, proactiveness, punctuality and ownership. Be details-oriented, firm and persuasive, resilient to conflicting demands.
- Good interpersonal skills and able to work under pressure. Adopt a positive attitude towards learning and development.
- Language: Proficient in English (oral and written)

**IT Literacy**:

- Project Management Software such as Microsoft Project, Clickup, Github
- Understanding of Agile and Waterfall Methodologies
- Data Analysis and Reporting
- Communication Tools such as Microsoft Outlook, Gmail, Slack, Microsoft Teams, GMeet, Whatsapp, Telegram
- Document Management using Microsoft Word, Google Docs, or similar tools
- Cybersecurity Awareness
- Cloud Services such as Google Drive, Dropbox, Microsoft OneDrive
- Version Control Systems such as Github
- Vendor and Supplier Management
- Change Management
- Digital Transformation
- IT Budgeting and Resource Allocation
- IT Strategy Alignment

**Salary**: RM10,500.00 - RM14,000.00 per month

**Experience**:

- project management: 4 years (required)

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