Customer Service

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

**Key Responsibilities**: - Schedule service appointments for customers** **- Resolve customer complaints quickly and effectively** **- Follow up with customers to ensure satisfaction** **- Maintain a friendly and professional attitude** **- Respond promptly to customer inquiries** **- Build strong relationships with customers** **- Understand customer...

Respond to guest inquiries, concerns, and complaints promptly and professionally. - Provide information to guests about the resort, its amenities, and nearby attention. - Assist guests with making reservations for activities and events. - Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that...

**Responsibilities**: - Manage large amounts of incoming chat/message from customers. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationship and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle...

Responsibilities for Customer Service Exec As a Customer Service Exec, you will be the first point of contact for our company. Our Exec’s duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing...

Providing guidance on products or services - Handling customer complaints or issues - Add products / edit product image **Salary**: RM1,500.00 - RM2,000.00 per month Schedule: - Day shift Supplemental pay types: - Attendance bonus - Yearly bonus **Education**: - STM/STPM (preferred) **Experience**: - Customer Care Specialist: 1 year...

Providing guidance on products or services - Handling customer complaints or issues - Add product / edit product image **Salary**: RM1,500.00 - RM2,000.00 per month Schedule: - Day shift Supplemental pay types: - Attendance bonus - Yearly bonus **Education**: - STM/STPM (preferred) **Experience**: - Customer Care Specialist: 1 year...

**Handle customer payment record, audit of payment record client, provide appropriate solutions and alternatives within the time limits**; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage...

Represent company's clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk, container shipping, and inland logistics matters. - Arrangement of shipping and inland logistics schedule matters. - Ensure compliance of highest regard on documentation. - Ensure compliance of highest regard on legal and...

Company Description Speedex Express Logistics (M) Sdn. Bhd. is a logistics company located in Klang. We are committed to providing quality and prompt services to our clients, ensuring professional care and excellent customer satisfaction. As part of the Affiliated Group, including SEL Global Freight (M) Sdn. Bhd., we offer a range of logistics services...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

**Responsibilities**: - Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. - Support the operations & Sales in the execution of the service delivery. - Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. -...

**Responsibilities**: - **Customer support**: - **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems. - **Product Knowledge** - Maintain a comprehensive understanding of the company's products or...

A MNC freight Forwarding company looking for customer service Executive This position will be based in Klang, Bukit Tinggi Job Responsibilities: Import/export for consolidation planning Liaise with customer on operation issues. Export consolidation planning Import and export consolidation documents & liaising with overseas agent Responding customer...

As a Customer Service - Call Centre Representative, you'll be the face of our company, delivering exceptional customer experiences and resolving issues with accuracy and efficiency. You'll play a crucial role in upholding service standards, exceeding customer expectations, and driving process improvements. To succeed, you'll need strong customer service...

**Responsibilities**: To deliver superior customer service in all situations. Position is responsible for providing customers with high quality, professional customer service and act as an extension of the customer within Shui Xing. Position will perform customer service functions with special emphasis on communications, problem solving, inventory control,...

Working days : Mon to friday, saturday alternate (8.30AM till 5.30PM, Sat 9am - 1pm) ~ Proactive, quick-thinking, team work and positive learning attitude. ~ With and without experience prefer with experience (fresh graduates are welcome to apply, training will be provided) ~ Required language(s) MANDARIN, ENGLISH, BAHASA MALAYSIA (able to speak and...

**Provide product/services information**: - **Answer questions**: - **Resolve any emerging problems that our customer accounts might face with accuracy and efficiency** **Job Types**: Full-time, Part-time, Freelance, Fresh graduate Pay: RM3,500.00 - RM9,000.00 per month Expected hours: 40 per week **Benefits**: - Flexible schedule - Free parking -...

**The Company** Our client is a liner shipping company who provides liner and feeder operator services to Asia, Middle East, India Subcontinent and Africa. The Customer Service Executive will be handling customer booking processes and space management with head office and enhance customer satisfaction. To support and collaborate with team members in...

**Job description** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to...