Customer Service Executive
4 months ago
Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are being followed. The problem is that not all CSR’s are created equal. In fact some people can be very unprofessional when called out on mistakes or when a customer asks for the manager. This is obviously unacceptable and it leaves people wondering what they can do as customers to make sure this does not happen to them again.
services in freight, warehousing, transportation and logistics
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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Customer Service Executive
5 months ago
Klang, Malaysia People Pathfinders Sdn Bhd Full time**The Company** Our client is a liner shipping company who provides liner and feeder operator services to Asia, Middle East, India Subcontinent and Africa. The Customer Service Executive will be handling customer booking processes and space management with head office and enhance customer satisfaction. To support and collaborate with team members in...
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Customer Service Executive
4 months ago
Klang, Malaysia SKYCOOL LOGISTIC (M) SDN BHD Full time**RERFull job description** - Arrange import and export operation and documentation - Arrange local and overseas transportation ( Sea & Air ) - Handle correspondence with local or overseas agents. - Have a good liason with Shipping companies. - Daily co-ordination of operation and customer booking. - Manage Documentation and Customer Services Dept. -...
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Customer Service Executive
4 months ago
Klang, Malaysia KMR FREIGHT & LOGISTICS SDN BHD Full timeList-ID: 103384559Today 15:42 **Job Description**: - Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing customers with clear instructions to resolve issues. Rerouting customer calls to other departments when advanced solutions...
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Customer Service Executive
5 months ago
Klang, Malaysia HANSON GLOBAL FREIGHT SDN BHD Full time1. To prepare Request of Transport (ROT) for import and export deliveries 2. To execute the daily haulage operation effectively and efficiently by handling the communication in order to meet the customer's requirements 3. To attend queries on the status of the containers and update the customers accordingly 4. To update container movement into system and...
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Customer Services Executive
4 months ago
Klang, Malaysia Image logistics (M) SDN BHD Full time**IMAGE LOGISTICS (M) SDN BHD** **BAYU TINGGI, KLANG** **_JOB VACANCY_** **_WE ARE HIRING!!_** **CUSTOMER SERVICES EXECUTIVE** Application are invited from dynamic, energetic and responsible professionals who have hand on experience in all aspects in Customer Services in logistics industries Image Logistics (M) Sdn Bhd - Professional, Experience and...
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Customer Service Executive
4 months ago
Klang, Malaysia Solid Xpress Sdn Bhd Full timeCommunicate regularly with customers in a polite and professional manner and solve daily issues (while coordinating with internal colleagues, as necessary) - Research rates and routings; create routing orders, quotations and handle bookings from customers - Handle customer enquiry and inform customers about other available services to gain additional...
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Customer Service Executive
4 months ago
Port Klang, Malaysia Lee Thong Hung Trading & Transport Sdn Bhd Full time1. Customer Service Executive will be responsible for daily communication with customers, warehouse team and operations team in Seremban for daily transport arrangement and storage movement. 2. Manage daily operations job including inbound and outbound delivery -cross border, and import / export shipments. 3. Compilation and submission of billings,...
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Customer Service Executive
4 months ago
Klang, Malaysia JOBBUILDER Full time**Responsibilities**: - Receive the booking from the customer/assigned by HOD. - Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP. - Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed...
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Customer Service
5 months ago
Klang, Malaysia JAK CONTAINER LINE SDN BHD Full timeRequired language(s): English, Bahasa Malaysia - Freshers can apply - Required Skill(s): Microsoft Office - Preferably Executive specialized in Logistics/Custom or equivalent. - Must able to communicate with customer and freight forwarder - Must able to complete task on time. - Prepare shipping documentation - Shipping Instruction - Delivery order - Export...
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Customer Service Executive
4 months ago
Klang, Malaysia Shui Xing Ventures Sdn Bhd Full time**Responsibilities**: To deliver superior customer service in all situations. Position is responsible for providing customers with high quality, professional customer service and act as an extension of the customer within Shui Xing. Position will perform customer service functions with special emphasis on communications, problem solving, inventory control,...
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Customer Service Executive
5 months ago
Klang, Malaysia UNT OIL COMPANY SDN BHD Full time**Job Objective**: - Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders) **Core Responsibilities**: - Build relationships with existing customers by understanding their needs and assisting with their queries - Manage customer orders and communicate requirements to internal stakeholders...
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Customer Service Executive
5 months ago
Bandar Puteri Klang, Malaysia Worldlink Cargo Services Sdn Bhd Full timeResponsibilities: 1) Quotation Management: Generate comprehensive quotations for overseas agents and customers, encompassing import, export, sea freight (FCL, LCL, transshipment, etc), and air freight services. 2) Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide corresponding quotations (including authorization to...
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Customer Service Executive
5 months ago
Klang, Malaysia Aisling Group Full time**Job description** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to...
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Customer Service Executive
5 months ago
Klang, Malaysia BAKEMONO J GARAGE Full timeClient relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals. KAMI ADALAH SEBUAH SYARIKAT 100%...
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Customer Service
5 months ago
Klang, Malaysia MAXHUNT RESOURCE PTE. LTD. Full timeA MNC freight Forwarding company looking for customer service Executive This position will be based in Klang, Bukit Tinggi Job Responsibilities: Import/export for consolidation planning Liaise with customer on operation issues. Export consolidation planning Import and export consolidation documents & liaising with overseas agent Responding customer...
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Customer Service Executive
5 months ago
Klang, Malaysia Goodnite Sdn Bhd Full timeAttending to incoming complaint calls. - Entering complaint cases in the system. - Create sales order and Goods Return Note in SQL. - Calculating standard repair charges. - Requesting non-standard repair charges from Costing Department. - Ad hoc job assigned by Department Head. - To provide fast and timely solutions to all customer related problems. - To...
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Customer Service Executive
4 months ago
Klang, Malaysia Lifework HR Services Sdn Bhd Full timeWe are looking for **Customer Services Executive **to act as a liaison between document processing and all import and export shipment details. Our client is located in **Klang**, and is a full-service logistics & cargo company. They provide storage and transportation services catering to various cargo types, such as hazardous, perishables,...
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Customer Service Representative
5 months ago
Klang, Malaysia NES Fircroft Full time**Responsibilities**: - Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. - Support the operations & Sales in the execution of the service delivery. - Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. -...
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Customer Service
5 months ago
Klang, Malaysia KMR FREIGHT & LOGISTICS SDN BHD Full time1. Provide competitive solutions for Air/Ocean freight to Customers 2. Booking to liners, Airlines and liasing for shipment execution. 3. Pre-alert customer/agents for shipments 4. Monitor and clean up booking for any shortfall/cancellation. 5. Job creation in System and issuing of Shipping documents, MAWB/MBL, HAWB,HBL 6. Follow up any issues/inquiries from...
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Customer Service Officer
5 months ago
Klang, Malaysia Agensi pekerjaan ns shue sdn bhd Full timeVACANCY POSITION - CUSTOMER SERVICE OFFICER LOCATION - MERU, KLANG SALARY - RM 3000-4000 Job descriptions 1. Responsible to liaise with customers & internal departments matters related to product requirements development. 2. Execute customer’s enquiries and liaise with customer on their orders. 3. Coordinate customer’s request with production...