Customer Service Operations Executive

**The Company**: Our client is a European International Freight Forwarding company. The company provides customers with efficient, cost-effective solutions and multi-modal transportation services around the world. The company has a strong networks and offices in Europe, Asia, America, Africa, Oceania, and Middle East. **The Customer Service Operations...

**The Company** Our client is a liner shipping company who provides liner and feeder operator services to Asia, Middle East, India Subcontinent and Africa. The Customer Service Executive will be handling customer booking processes and space management with head office and enhance customer satisfaction. To support and collaborate with team members in...

1. To prepare Request of Transport (ROT) for import and export deliveries 2. To execute the daily haulage operation effectively and efficiently by handling the communication in order to meet the customer's requirements 3. To attend queries on the status of the containers and update the customers accordingly 4. To update container movement into system and...

1. Online and Offline Channel Service & Experience ManagementDevelop and execute strategic plans for online and offline service networks based on service needs to ensure consistency in service standards.Utilize digital tools such as systems and service data dashboards (e.g., Power BI) to enhance customer service experience and satisfaction across multiple...

**The Company** Our client is a well-established and global provider of freight forwarding and logistics services, who constantly looks beyond the traditional approach to global logistics and transportation management. They provide global logistics services, supply chain solutions, and industry solutions. Reporting to Revenue Management Manager, the...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

Responsibilities: 1) Quotation Management: Generate comprehensive quotations for overseas agents and customers, encompassing import, export, sea freight (FCL, LCL, transshipment, etc), and air freight services. 2) Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide corresponding quotations (including authorization to...

**Job Scopes**: 1. Responsible for orders processing, purchases and logistic functions. 3. Follow-up deliveries for local and oversea customers. 4. Work closely with Sales, Production and Planning team on demand planning and tackle any issue immediately to ensure on time delivery to customers. 5. Preparation of monthly sales report and inventory report. 6....

Role Summary:The Retail Supervisor at GMG is responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strong focus on customer service, sales performance, and operational efficiency.Main Responsibilities:Develop and implement effective administrative processes, ensuring timely document submissions.Collaborate...

**Job Objective**: - Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders) **Core Responsibilities**: - Build relationships with existing customers by understanding their needs and assisting with their queries - Manage customer orders and communicate requirements to internal stakeholders...

Job responsibilities: - Assist & support smooth running of daily operation job - Dealing with vendors & customers to maintain daily customer relations and provide efficient and professional services. - Invoice preparation - Ensure all documentations are being filed in a proper manner - Payment follow up with customers - Proactively engage with customers for...

**Job Summary** - Support Marketing and operations daily business activities - To provide clients with technical & product information when required - To prepare proposal and quotations or any further required information - Attend to customer’s enquiry and advise for the delivery schedules and logistic arrangements - Servicing customers within Klang...

Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. **Job Description**: We are looking for an experienced Customer Service Coordinator to join us at Telok...

A MNC freight Forwarding company looking for customer service Executive This position will be based in Klang, Bukit Tinggi Job Responsibilities: Import/export for consolidation planning Liaise with customer on operation issues. Export consolidation planning Import and export consolidation documents & liaising with overseas agent Responding customer...

Customer Service Executive (Mandarin Speaking - Based in Klang Site)Attend to customers'/agents' queries when stationed at Reception Desk Services.Accept Purchase Orders and key-in customer's details into system.Accept payment collections in different modes of payment (i.e., by cash, cheque and credit card).Prepare Official Receipts for daily sales...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 **Job Description**: To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished...

The Customer Service Manager is a key position within Supply Chain that is responsible for managing daily operations related to the order to delivery process. With the expected outcome of achieving OTIF targets, maintaining fulfillment cost, and reducing/eliminating penalty deductions, the CS&L manager ensures there is an excellent vendor-customer...

Job Responsibilities: 1. To liaise and follow-up closely with customers on daily order, shipment and enquiries 2. To solve customer enquiries regarding any issues arise relating to the order 3. Ensure customer request and enquires are attended promptly 4. To liase and work closely with warehouse operation team regarding all job order and...

Required language(s): English, Bahasa Malaysia - Freshers can apply - Required Skill(s): Microsoft Office - Preferably Executive specialized in Logistics/Custom or equivalent. - Must able to communicate with customer and freight forwarder - Must able to complete task on time. - Prepare shipping documentation - Shipping Instruction - Delivery order - Export...