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Customer Service

4 weeks ago

Klang, Malaysia Lifework HR Services Sdn Bhd Full time

Opportunity to join aleading solutions provider in freight forwarding and shipping in Klang. Our client providing the full range of freight and logistics services targeting end-to-end needs including Customer Brokerage, Air Cargo Service, FCL Services, Warehouse & Packing, Trucking, Clearance Service, Marine Insurance Brokerage and LCL Consolidation (Domestic & International).

**Job Highlight**:

- Performance Bonus & Company Trip
- Medical Insurance
- Career Development
- Competitive salary & work benefit package
- 5 working days per week

**Main Duties and Responsibilities: -**
*
- Arranging & overseeing export and import shipment
- Arrange local and overseas transportation (Sea & Air)
- Handle correspondence with local or overseas agents
- Liaise with carriers/shipping agent to ensure shipment is delivered on time
- Provide shipment quotes for customers and set up shipments as required by customers.
- To liaise with customers for any inquiry/ Provide forwarding/ logistics solutions to customers
- Coordinating with operation team and plan for import & export materials
- Daily co-ordination of operation and customer booking
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.

Job Requirements:

- Possess strong interpersonal and communication skills.
- Able to work independently with minimum supervision.
- Required skill(s): MS Excel.
- Required language(s): Bahasa Malaysia, English, Mandarin (an added advantage)
- At least 1 year(s) of working experience in logistics firm if preferable.
- Applicants must be willing to work in Bandar Botanic Capital, Klang.
- **Fresh graduate is welcome to apply.**:

- 3 Full-Time position(s) available.

**Salary**: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Freight Services & Logistic: 1 year (required)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)