Customer Service Executive

5 months ago


Bandar Utama, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
- Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
- Maintain accurate and organized installer records, interaction logs, and documentation.
- Input and update the installer's information in the system.
- Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
- Communicate effectively with installers, team members, and other departments to ensure seamless information flow.
- Collect and document customer feedback, suggestions, and complaints to help improve products and services.
- Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
- Contribute to the development and enhancement of customer service policies and procedures.
- Adhere to company standards, guidelines, and best practices in customer service.
- Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
- Provide support to team members by managing their administrative tasks when necessary.

**Job Requirements**
- Excellent communication and interpersonal skills.
- Patience and the ability to handle challenging situations with professionalism.
- Problem-solving skills and a proactive approach to addressing customer needs.
- Familiarity with customer service software and systems.
- Adaptability to evolving processes and procedures.

**Consultant: Yen Ming**

**Tel: 03-7954 8440**

**OUR SERVICE FOR JOB SEEKER IS FREE**

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus



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