Live Chat Customer Service Consultant

4 weeks ago


Bandar Utama, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

**Job Description ~ CPD E-Beauty advisor**

**_Main task & Responsibility : _**

1. Responds to consumers queries in Live Chat
2. Answer consumers questions on Brand/Products, convert and upsell
3. Proactively engage with customers
4. Incentivizes consumers to leave rating and review
5. Able to talk with online consumers vs in person

**_Experience and Capabilities : _**

1.Comfortable with basic technology (eg : using Lazada/ Shopee seller)
2. Beauty advisor experience (ideally from offline BA)
3. Happy to talk with online customers vs in person

**_Job scope : _**

1. Monitor chat response rate/time
2. Able to drive sales via live chat
3. Shop rating
4. Livestream

**_Allowances : -_**
- Grooming = RM100 monthly
- Shoe = RM60 Bi-annually
- Transport = RM80 Monthly
- Phone = RM100 Monthly (claim basis)
- **Dental and Optical** : RM200 yearly (claim basis)
- **Incentive** : Based on monthly performance
- **Insurance**:
- Outpatient
- Hospitalization & surgical benefits
- Supplementary Accidental Death & Disablement
- **Leave entitlement**:

- **Long Service award**:

- **Performance Bonus**:

- **Monday - Sunday (rotational shift & working days / 8 hours working per day)**
- WORKING LOCATION:

- Crown Penthouse, Petaling Jaya, Selangor.

SERIOUS CANDIDATE MAY CONTACT **011-60969835 (Ms. Vaithis)**

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM1,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Flexible hours

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)



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