Customer Service Executive

4 weeks ago


Bandar Sunway, Malaysia Sunway Medical Centre Full time

**Customer Service and Attend to Enquiries**
- Receive customers’ enquiries (walk-in or via telephone) and provide the information required
- Providing clear directions of Hospital’s facilities to customer upon inquiry
- Handling customer/patients’ queries and providing clear explanations and information
- Assisting patients by directing the customers to the respective departments and/or consultants’ clinic
- Triaging /understanding patients’ medical condition so as to be able to provide correct/appropriate referral to the consultants
- Providing personalized attention to customers especially for all customers who face any difficulty when dealing with us
- Ensuring that all customer enquiries and concern are promptly looked at and addressed appropriately
- Complying with the basic customer service courtesy protocol - greetings, smile and eye contact and to address to customers appropriately
- Maintaining customers’/patients’ confidentiality and discreteness at all times.

**Attend to VVIP/VIP Patients/Customers**
- To receive information of VVIP/VIP patients/customers from Manager, Customer Service or Senior Manager, Customer Service
- Assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required
- Conduct patient rounds within the hospital (i.e.: wards, outpatient departments, admission/discharge areas, A&E, etc)
- To assess/screen patients during rounds in order to provide immediate assistance where required

**Handling of Customers’ Feedbacks**
- Address to all customers’ feedbacks promptly and professionally
- Calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings
- To ensure proper follow through for all complaint cases until resolution

**Requirement & Qualifications**:

- Diploma or Degree in Nursing/Hospitality Services (Customer Service related) or any other medical related field
- Min 3 years working experience
- Working experience in a hospital setting, with direct contact with patients/customers is an advantage
- Able to work 6 days a week including weekends/PH
- Good Listener

**Benefits**:

- Contractual bonus and Performance bonus.
- Medical, Dental and Optical benefits..
- Career Development: Training, Annual Talent Review, Career Planning.
- Rewards and recognition: Long Service Award.
- Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day.
- Open communication. Young, energetic and fun working environment.

**Salary**: From RM1,800.00 per month

**Benefits**:

- Parental leave

Ability to commute/relocate:

- Bandar Sunway: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Bahasa (required)
- Mandarin (preferred)


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